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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear John, Thank you for sharing your feedback about your recent stay. We are very sorry that your experience fell short of the standards we strive to provide. Your concerns have been shared with our team so we can take steps to improve future visits. We sincerely regret the inconvenience you encountered and hope you will give us another opportunity to provide a more comfortable and seamless stay. Sincerely, Hotel Management
I mean if you don’t mind roaches, no hot water and the fire alarm going off randomly, then you will probably like this place. Also a good place to get a good contact high and going sliding across the wet floor. Dozen people probably loitering outside at any given time. I was supposed to stay the whole weekend. On our second night, after in 5 minutes time I found roaches, realized we had no hot water and then the fire alarm went off, I decided to just check out at 10:30pm and figure out other accommodations. Apparently the fi... read more
Business response:
Dear Nicholas, We regret that your stay did not meet expectations and understand how frustrating these experiences must have been. While we are pleased to hear our team members were courteous, your feedback regarding cleanliness, maintenance concerns, and unexpected disturbances is taken very seriously. Ensuring a safe and comfortable stay is always our highest priority, and your observations will be reviewed with our teams to enhance the overall guest experience. Additionally, a member of our management team will reach out ... read more
Where do I begin. There were roaches in my room. The microwave had rust inside of it, the room was wet when I arrived, the blinded were broken, and the hallways smelled like smoke. I am a grown man and I have never felt unsafe on my own like I did when I was there. I checked out the same day I checked in
Roaches in the room
I couldnt check in due to the gm saying she could not takd my reservation no explanation i srill have my belongings in my current room my meds my clothes basicallt everything couldnt get in my room after a long day of work. Keep in mind i paied thru expedia and never stayed in the room. Its confusing no communication very inconvenient as well.the manager sucks and is to emotional and doesn't handle business well. The employees there are a joke nobody communicate at all.
Beds were hard!
Business response:
Dear Guest,We're glad you took the time to let us know about your experience, and we're sorry to hear that the bed didn't provide the level of comfort you were expecting. We understand that mattress firmness is a personal preference, and while some guests find our beds supportive, we know that's not the case for everyone. Your comments are helpful as we continue evaluating areas for improvement, including options that might better accommodate a wider range of comfort needs. Thank you again for choosing our hotel for your sta... read more
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.