Extended Stay America Select Suites - Little Rock - Southwest

Business response:

Dear Johneisha, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we apologize for the issues with your room's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests. Please consider returning so we can show you the hospitality you always deserve. Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management 

Business response:

Dear Betty, Thank you for sharing your feedback. While we're glad you found the bed comfortable and appreciated the pricing, we sincerely apologize for the shortcomings you experienced with the TV channels, non-functioning phone, and lack of amenities like an ice bucket. We understand how these inconveniences can affect the quality of your stay, and we are committed to addressing these issues to enhance our services moving forward. Your comments are important to us, and we hope you’ll consider returning in the future, allowi... read more

Business response:

Dear Jonathan, We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness and maintenance of your room. This is certainly not the standard we strive for, and your concerns will be addressed with our team. We appreciate your feedback as it helps us enhance the quality of our services. We hope you will consider staying with us again, allowing us the opportunity to provide a much better experience in the future.Sincerely,Hotel Management