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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in went very well. The clerk was extremely nice and made sure our key was working. That's when we were stunned! Upon entering the room, there were roaches running to hide. My daughter refused to even go into the bathroom until the 15 or so roaches were killed and washed down the drain. The shower was nice, but the curtains was too small, allowing the floor to get wet. The towels were sized well and appeared clean. The door trim was halfway gone, from a dog chewing it. The corners of the floor had gunk caked in the corn... read more
Horrible place The workers was very rude and disrespectful the room had roaches and the did not want to give a refund
Business response:
Thank you for your review, Corbin. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Beware- Nasty motel My sister and I ended up leaving this motel because it was nasty and the room smelled like mold. The elevator made sounds like it was getting ready to break down. The beds looked liked metal cots.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Yika. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Terrible. Worst experience ever Window frame was broken. Constant noise from room above. Front desk attendant was rude and found cockroaches in room. All after asking for a different room because the first room was musty and smelled terrible. Was told that if the second room wasn’t good enough to find a different place to stay. Would not recommend.
Business response:
Thank you for the review of your stay, Jeffrey. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Terrible! When we first walked in we noticed the bed was made but looked like someone had been laying on top of the bed. The pillows were propped up as if someone had been laying down watching tv. The sheets were not clean. We had to go and buy our own cover and pillows for the bed. It was a non smoking room. The toilet had not been cleaned. There were ashes on the back of the toilet. we had booked for 2 nights and the room was non refundable. We went out for the day, came back and there were no towels. My husband went down ... read more
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Amy. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travel
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.