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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kate at the front desk was absolutely amazing, get got in extremely late and were marked as a no show, but she was able to get us situated and did a great job. The rest of our time here was not the best experience. For a non smoking area, the smell of Mary Jane was OVERPOWERING. There were large holes in the drywall in our room, but I realized you get what you pay for.
Business response:
Dear Guest, We're pleased that Kate provided such helpful service upon your arrival, but we're sorry that the rest of your stay did not meet expectations. The concerns you mentioned, including room conditions and strong odors, are not the experience we want for our guests. Our team will address these matters to ensure a more comfortable environment. We appreciate your feedback and the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you ag... read more
It has roaches sheet's was dirty and the floor
Business response:
Dear James,We’re sorry that your stay did not meet expectations. Providing a clean and well-maintained environment is a priority, and we are disappointed to learn that this was not reflected during your visit. Concerns about cleanliness are taken seriously, and we will address them to ensure a more comfortable experience for all guests. Your feedback is appreciated, as it helps us make the necessary improvements. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincere... read more
Was not clean, tv didn’t work, air didn’t work , had to change room twice , roach on the wall in upgraded room was not a good experience
Business response:
Dear Guest,We sincerely apologize that your experience was far from what we strive to provide. Having to change rooms multiple times, along with concerns about cleanliness and maintenance, is truly frustrating, and we regret the inconvenience this caused. Please know that your feedback is being taken seriously, and we will work to address these concerns to improve the experience for future guests. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitme... read more
Horrid Everything was very dirty and smelled of cigarettes and weed both in the lobby and the room itself. Rusty appliances, container paper and a dorm bed. Every wall needed paint.
Business response:
Dear Ronald,We sincerely apologize for the cleanliness and unpleasant conditions you encountered during your stay. Providing a welcoming and well-maintained environment is our priority, and we regret falling short in this instance. Your feedback regarding the odors, furnishings, and overall state of the room and lobby is valuable and will be shared with our team to address these shortcomings. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hosp... read more
Fire department showed up 20 min after checking in we had to evacuate the building dogs barking like crazy. I checked out and went to another hotel
Business response:
Dear Keith,We’re sorry for the disruption and inconvenience you experienced shortly after checking in. An unexpected evacuation can be incredibly stressful, and we regret that your stay began under such chaotic circumstances. Your comfort and peace of mind are priorities for us. We’re working to address the circumstances surrounding the evacuation to ensure a smoother experience for all guests in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,H... read more
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.