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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches appear out of no where
Business response:
Dear Darlene,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay. The presence of pests does not reflect our usual standards, and we take this matter very seriously. Our team is already addressing the issue to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Bad service I have stayed here twice in the last few weeks. Both times I have had to stand in the lobby and wait for someone to come to the desk to check me in. This time, after working 12 hours, I stood for over 30 minutes. The number that was listed to call went to a voicemail I even called from my personal phone.
Business response:
Dear Kimberly,Thank you for your review. Please accept our apologies for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. We will review your comments as a team to better impact our guest experience. Thank you for staying with us. We hope to have another opportunity to earn a perfect rating!Sincerely,Hotel Management
Disappointed The room was dirty with paper on the floor when I cam in. The bathroom soap was missing, however the front desk provided me with what I needed. The furniture was very uncomfortable with hard plastic chairs and the bed was hard and lumpy. The one bright spot was the front desk being courteous and helpful.
Business response:
Dear Aric, We apologize for the issues you encountered during your stay. We are concerned about the cleanliness of your room and the discomfort with the furniture and bed. We appreciate your feedback on these areas and are committed to addressing them to enhance our guest experience. Despite the inconvenience, we are glad our front desk staff provided courteous and helpful service. Your comments will be shared with our team to ensure improvements are made. We hope to provide you with a more comfortable stay in the future.Sin... read more
One of the worst My family stayed here on the busiest weekend of the year, the whole hotel was booked and very busy. We understand there could be staffing difficulties and had lower expectations. Pros: *I loved the shower: good water pressure, plenty of hot water *The hotel was full but quiet for the most part *Comfortable mattress *Respectful and accommodating staff Cons: *Dirty! The stovetop burners, walls, and under the bed looked like they hadn't been cleaned in years. I didn't want to cook because there was so much cake... read more
Business response:
Dear Amanda, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding cleanliness, maintenance, and other concerns is deeply concerning and does not reflect the standard of service we aim to provide. We understand the impact these issues had on your experience, especially during a busy weekend. Please know that we are addressing these concerns with urgency to ensure improvements are made. Your feedback is invaluable in helping us enhance our services, and we are committed to pr... read more
As I provided in my first review, the experience was horrible. We did not have a room ready when we checked in and we had to wait for an hour loitering the halls waiting for a room. The room that was made available to us was dirty and not cleaned up.
Business response:
Dear Ramakrishna, We are very sorry for any stress you experienced with the delay in getting your room and any cleanliness oversights. First impressions are essential; therefore, we regret that the start of your visit was not a positive one. We certainly understand your disappointment and the frustration you must have felt. We will discuss this with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,... read more
Abby Found bugs in my room and the room was not in the greatest conditions.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
DO NOT STAY DISGUSTING there was dead roaches on the bed walls were FILTHY and the smell was atrocious.
Business response:
Dear Emmanuel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.