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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Bad
Bad
Uncomfortable Has roaches , told staff they said they couldn’t do anything about it . Spoke with the manager she said the same thing and said she’ll give me a discount for the next time I book with the but I never received the email for the discount . Rooms was kinda clean but some of them smell of smoke and funk
Business response:
Dear Jamila, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and what you described does not reflect the high standards we aim to uphold. We are actively addressing pest control and room cleanliness with our team to prevent future occurrences. Regarding the discount, we regret that it cannot be applied, as your reservation was booked and paid through a third party. Thus, we would love an opportunity to make thin... read more
Rude Manager attitude
Business response:
Dear Guest, Thank you for your valuable feedback. Providing a welcoming and respectful atmosphere is vital to us, and we regret that this was not reflected during your stay. Your comments will be shared with our team as we work to enhance our guest relations and ensure every guest feels valued. We hope you will consider giving us another opportunity to provide you with a more positive experience on your next visit. Sincerely, Hotel Management
Choose other hotel Check person not available after 10 PM and I landed late and that already communicated through booking.com but no one was there to check me in and at mid night I ran to another hotel and it's worst experience. Not much to share
Business response:
Dear Dhanush, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with your late check-in. We understand how frustrating it must have been, especially after a long journey, and regret that our team was unavailable as expected. We will investigate this matter to ensure better communication and service. We appreciate your feedback and hope to have the chance to provide a more seamless and comfortable stay on a future visit. Sincerely, Hotel Management
Bad As soon as we walked in our room we saw roaches crawling on the bed, walls, and bathroom. We left immediately. The front desk was nice.
Business response:
Dear Guadalupe, Thank you for your feedback, and we sincerely apologize for the unacceptable experience you encountered. We deeply regret the condition of your room and understand how disturbing this must have been. This is not reflective of the standards we uphold, and we are taking immediate steps to address the issue with our pest control and housekeeping teams. While we’re glad you found the front desk service satisfactory, we acknowledge that this situation overshadowed your stay. We truly appreciate your understanding ... read more
Couldn’t pay me to go back! The rude unhelpful staff, their 2 towel allocation per room when it was booked and paid for for 3 adults, the lack of amenities in the room and not to mention the cockroaches. Nothing
Business response:
Dear Sarah, Thank you for evaluating your recent stay with us. We are truly sorry that your experience did not meet your expectations, and we deeply regret any disappointment you may have felt. Your concerns will be carefully addressed with our team for improvements. We would also like to inform you that fresh linens and towels, along with any toiletries, are available at the front desk. Please know that we are committed to enhancing our guests' experience. We truly hope this unfortunate situation will not prevent you from s... read more
Was only checked in for a few hours. Did not stay the night due. Killed a roach and immediately left. Location
Business response:
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. The comfort and cleanliness of our guest's accommodations are our top priorities, and your concerns have been noted. We are taking immediate steps to address this issue to ensure a more positive experience in the future. We appreciate your understanding and hope to have the opportunity to serve you again under better circumstances. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.