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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It SUCKED!!! Like mini halfway house rooms. Nothing I expected. When you get to the property, you had to use the phone to call someone and then that person called the person that was supposed to be at the front desk and when I get to the room, it was like a jail room like the bed was on this metal frame unlike any Hotel I’ve been to. I didn’t even stay an hour I left. I couldn’t return my keys or talk to anyone because the lady was gone again. That was at the front desk the lock and shut it down for some odd reason, it was t... read more
Business response:
Dear Daniel, We are sorry to hear how disappointing your visit was and that the experience did not meet your expectations. We also apologize if there was any difficulty you had reaching our team after hours. At Extended Stay Select Suites, a member of our in-house team is always on call each night to assist with time-sensitive needs such as check-ins or key assistance. We also understand your concerns regarding the room setup, as comfort and presentation are very important to us. Your feedback is valuable, and we will share ... read more
Ok stay. Overpriced Room was shoddy. Walls were dirty and needed painting, toilet was wobbly. Dirt/ mold on wall by ac/ heat unit. Price was high. Bed was clean
Business response:
Dear Cress, Thank you for taking the time to share your feedback. We are pleased to know that certain aspects of your stay met your expectations. However, we sincerely apologize that the overall condition of the room and value did not align with what you anticipated. We understand how important a well-maintained environment is to a comfortable visit, and your concerns will be reviewed with our team to help improve our standards. We truly appreciate your input and hope to have the opportunity to welcome you back for a more en... read more
Poor
Poor No one around if you needed help. Room smelled fine but the rest of the building stank. Room was clean
Friendly staff great location Could use better cleaning. Fridge didn’t work and needed updated Great location
Business response:
Dear Michael, We are so glad you enjoyed our convenient setting and the warm hospitality from our team! It’s great to know those aspects made a positive impact on your stay. We also appreciate you pointing out areas where we can improve, and your feedback has been shared with our team for review. Thank you for choosing Extended Stay America, and we hope to welcome you back for an even better experience next time. Sincerely, Hotel Management
Disappointing
Would not stay there again due to my comments Whole smelt of dogs. Wasn't very pleasant at all on two counts: 1) Dog owners did not pick up after their dogs, there was dogs#it on the footpaths and in the carparks - little land mines all over the place! 2) Smokers crowded around the front entry door smoking, and left cigarette butts on the ground. Plus the place could do with a "deep clean" by its staff. Not a very pleasant experience at all.
Business response:
Dear Bernie, Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness concerns you encountered and are disappointed to hear that these issues impacted your stay. Your feedback is invaluable in helping us identify where improvements are most urgently needed. We are working with our housekeeping and maintenance teams to address these concerns and ensure that our property provides a cleaner and more comfortable atmosphere for all guests. We appreciate your patience and hope you ... read more
I would not stay there again It was not clean at all, when we checked in they had to change us to a different room , it just need to be fully renovated and the fridge and stove just need to go if they are not taking care of them and they were just so dirty, the staff were very sweet I liked the price
Business response:
Dear Yuritzy, We are glad to hear that you appreciated the price and found our staff pleasant. However, we sincerely apologize for the issues you encountered with the cleanliness. We understand how important it is for guests to feel comfortable and for amenities to be well-maintained, and we regret that your experience did not meet expectations. Your comments have been shared with our housekeeping and maintenance teams to ensure rooms are thoroughly cleaned and inspected before guest arrival. We appreciate you bringing these... read more
Poor I didn't get my 100$ deposit back n I cleaned it up like I do the rest
Business response:
Dear Nantz, We’re sorry to hear about the frustration you experienced following your visit. We understand how concerning it can be when expectations around charges are unclear, and we regret any confusion this caused. Please note that deposit refunds are processed according to standard banking timelines and may take additional time to reflect, depending on the financial institution. Your feedback has been shared with the team to help improve communication and follow-up in situations like this. Meanwhile, please reach out to ... read more
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.4 star rating with 868 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.