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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is in a bad neighborhood and the property is not well kept We were checking in late and the phone to reach the staff didn’t work so I had to call the company and they had to contact him. It was dirty in our room especially the floor throughout the room and bathroom. The tub drain was full of hair and didn’t drain. The people hanging around outside the hotel didn’t make us feel safe and we were a little worried about our car overnight, thankfully it was fine. The guy who checked us in was nice
Business response:
Dear Stephanie, Thank you for sharing your experience. We regret that the condition of the property and the surrounding area caused concern during your stay. We are glad the front desk staff made a positive impression, and we appreciate your patience while reaching them. Your feedback regarding cleanliness and maintenance will be carefully reviewed to ensure improvements are made. Guest safety and comfort are very important to us, and we want to assure you that security measures are in place to help protect both our guests a... read more
Can’t beat the location and cost Our sink and shower didn’t work properly, which made the week stay difficult. The location was perfect. The staff was nice.
Business response:
Dear Mik, Thank you for taking the time to share your experience. We are pleased that the location and value of your stay were convenient and that our staff made a positive impression. We apologize for the difficulties you encountered with the sink and shower, as we understand how this affected your stay. Your feedback has been shared with our maintenance team to address these concerns. We appreciate your comments and hope to welcome you back for a more seamless and comfortable visit. Sincerely, Hotel Management
It's okay During my stay, I encountered several issues: The first room assigned had water leaking from the bathroom door frame. I was relocated to another room, but it was under renovation and missing key amenities (microwave, stove, etc.). The television was unusable, and both the internet and phones were down during the stay. The shower rod collapsed when I attempted to use the shower the next morning. Maintenance did respond to the issues, and I was told I would receive some compensation. However, I never heard from the m... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the inconveniences you encountered, including the hassle of switching rooms and other maintenance concerns that led to your early departure. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations... read more
Could have been better, location was a perk The hotel was not very clean, even our room was dirty in the kitchen and bathroom area. Also we could not get the television to work and when we tried to reach the front desk no one was there. Finally when we were able to find someone they said that they couldn't do anything. We expected better service for the large amount of money we paid. The location was perfect for the trip, and the fact that the rooms have tiny kitchens in them are a great touch.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad the location suited your needs and that you appreciated the convenience of having a kitchenette in your room. However, we regret that cleanliness and front desk assistance did not meet your expectations. Maintaining clean rooms and providing attentive service are very important to us, and your comments will be shared with our team to help improve both housekeeping and guest support. We appreciate your input and hope future stays better reflect the quality and servic... read more
The one bad experience of my stay in Louisville was this dive called a hotel. The price I paid for room. It was supposed to have 2 beds, it didn't. The chairs in the room looked like they were picked from the trash. Not clean at all. The parking pass was the only good thing about this place.
Business response:
Dear James, Thank you for sharing your feedback. We regret that your experience did not meet your expectations and understand your concerns regarding the room condition and furnishings. Maintaining clean, comfortable accommodations is very important to us, and your comments will be shared with our team to help improve both room setup and overall guest experience. We appreciate your input and hope future stays reflect the quality and care we strive to provide. Sincerely, Hotel Management
STAY AWAY - disgusting place It is DISGUSTING. There is a vile smell in the elevator and in the hallways that seeps into the rooms. It was so bad that we started covering our face to leave the room. In addition, there's no room service and the furniture in the room is old and tearing. Outside, it feels unsafe with a lot of strange people out at all hours. The front desk staff is never there, the keys kept not working. I would implore you NOT to stay here, and during festivals the prices are insanely high. You're better off s... read more
Business response:
Dear Uttara, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations and that the condition of the property and the environment caused discomfort. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback is taken seriously, and we will be reviewing these concerns with our team for a thorough review and necessary action. We recognize that convenience is key for our guests, and we appreciate your insight ... read more
Poor Blood was on my sheets and I couldn't find anyone to change my sheets
Business response:
Dear Huddleston, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Disappointing My toilet was broken wouldnt flush
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the issue with the restroom fixture and understand how disruptive that must have been. Please know your feedback has been noted and will be addressed to ensure a more comfortable and fully functional room for future guests. Thank you for bringing this to our attention. We hope you choose to stay with us again so we can provide a better experience. Sincerely, Hotel Management
Disappointing
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.