This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool party on the rooftop! Overall: Good, cooked breakfast in the room .. however, their only provide WiFi for one device with purchase of room. Plus no pool, Yelp had to leave the next day.
Business response:
I'm so glad you had an overall good stay with us! Thank you!
Liked the cleanliness and service. Did not like the mistake in booking us into a single double bed room when the picture showed 2 beds when we booked it.
Business response:
Thank you for the great compliments on our super clean rooms and helpful service. I'm terribly sorry your preferred room type was not available. We hope it did not subtract too much from your wonderful stay with us.
Business response:
We are glad you had a good stay with us. Thank you for the rating.
Business response:
We're so glad you had a good stay with us. Thank you for letting us know.
Check-in was simple and fast. Our room was nice and clean. The staff from night shift, Latrisha, was rude and seemed a bit racist. Wouldn’t stay there again just because of her.
Business response:
We are a diverse team and we take pride in treating our guests with respect. We are deeply disturbed to hear that you did not receive friendly, helpful service from start to finish. Thank you for letting us know.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
I was disappointed that I booked the “South” location instead of the “West”. Couldn’t do anything about it because they’re not affiliated with each other even though they share the same name....Lame! Inside of the hotel looks like a 1980’s hospital. The bed was super hard. Staff was great though. Not bad for a cheap night stay.
Business response:
Thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. We hope for an opportunity to truly impress you the next time your travels bring you this way!
The tiny bed takes away the whole kitchenette pro points...
Business response:
Thank you for taking time to review our hotel. We are so glad you loved our rooms but sorry to hear that our beds did not meet your expectations. We hope your overall experience was a positive one.
Never again Very bad experience when I got there, because there is no front desk to receive you as a guest, Its a telephone that receives you and than you got to call a certain number that tells if its an emergency call blank.... finally the receptionist came and told me that next time I book there I better get there before 8pm or next time they would not receive me, I told them well talk to Hotels .Com and let them know.
Business response:
I'm so sorry you did get and feel our usual warm welcome and hope the rest of your stay was pleasant. Thank you for sharing this feedback.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 780 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.