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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smelled like cigarettes and the tub was dirty. Other than that, I enjoyed my stay
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that you encountered an odor and noticed some areas which needed cleaning. We appreciate that your overall experience was a positive one and we enjoyed having you here.
It was very unremarkable. It was clean, it appeared to be a newer facility, however nothing anout the motel or its location struck me as unique or memorable to the point of desiring to stay again unless it happened to be a chance encounter on a trip and tjemmm price was right. The staff (one girl) was very nice, friendly amd knowledgeable, but im sure could have used some help checking guests in, as ther e was 4 or 5 of is waiting during rush jour, and she was doing her best, but the wait to check in was al 4ittle longer tha... read more
Business response:
Thank you for your comments. I apologize for long check-in and other inconveniences you had during your stay with us. This was certainly not the impression we wanted to make.
Business response:
Thank you for staying with us! We appreciate this wonderful rating.
It took front desk about 8 minutes to arrive after calling on phone at 6pm up check in Elevator mat filthy sticky substance on floor by laundry Stairwells need cleaned. a bag of trash left in hall overnight. Overall, it was an ok stay. Clean those areas and it would look much better.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our accommodations but sorry to hear that you noticed some areas which needed some deeper cleaning. We appreciate that your overall experience was a positive one and we will work hard to continue that trend for your next visit too!
Business response:
Thank you for this good rating and for staying with us!
That it’s quite and clean and I can sleep without any problems
Business response:
We are so glad you've enjoyed a wonderful, clean, quiet, simple stay with us! Thank you.
Pool party on the rooftop! Overall: Good, cooked breakfast in the room .. however, their only provide WiFi for one device with purchase of room. Plus no pool, Yelp had to leave the next day.
Business response:
I'm so glad you had an overall good stay with us! Thank you!
Liked the cleanliness and service. Did not like the mistake in booking us into a single double bed room when the picture showed 2 beds when we booked it.
Business response:
Thank you for the great compliments on our super clean rooms and helpful service. I'm terribly sorry your preferred room type was not available. We hope it did not subtract too much from your wonderful stay with us.
Never again Very bad experience when I got there, because there is no front desk to receive you as a guest, Its a telephone that receives you and than you got to call a certain number that tells if its an emergency call blank.... finally the receptionist came and told me that next time I book there I better get there before 8pm or next time they would not receive me, I told them well talk to Hotels .Com and let them know.
Business response:
I'm so sorry you did get and feel our usual warm welcome and hope the rest of your stay was pleasant. Thank you for sharing this feedback.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 762 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.