Extended Stay America Select Suites - Lubbock - South

Business response:

We appreciate you taking time to share your insight with us. We hope you will consider staying with us in the future. 

Business response:

Dear Guest, Thank you for taking the time to share your comments with us. We regret the inconvenience you encountered during your visit and apologize for any disruption this may have caused. Your observations have been shared with our management team to ensure prompt improvements in guest readiness and service efficiency. We truly appreciate your patience and understanding, and we hope you will allow us the opportunity to provide a more seamless and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Emre, We sincerely apologize for the unacceptable condition of your room and the presence of bedbugs. This is deeply concerning and not reflective of our standards. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Please know your feedback is being taken seriously and will help drive urgent improvements. While we know that this stay did not meet all of your expectations, we are hop... read more

Business response:

Dear Guest, We sincerely apologize for the delay during check-in, the room not being ready, and the lack of towels and cleanliness in the bathroom. This is not the standard we aim to provide, and we’ve addressed your concerns with our front desk and housekeeping teams to ensure a smoother and more comfortable experience for future guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you faced with the ID issue during your check-in. Our goal is to ensure a smooth check-in process for all our guests while adhering to safety and policy standards. We understand how frustrating this situation must have been and will review our procedures to better assist future guests in similar circumstances. We truly appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.