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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in staff was very pleasant. The bed felt as if there was a pole down the middle. The A/C was loud. I barely slept. The shower was good.
Business response:
Dear Guest, We’re glad to hear that our check-in staff made a positive impression. However, we sincerely apologize for the issues you encountered with the bed and the loud A/C. We understand how these factors impacted your sleep, and we are addressing them with our maintenance team to ensure future guests have a more comfortable stay. We appreciate your input and hope to provide a better experience next time. Sincerely,Hotel Management
Here’s a more polished and professional version of your review that conveys your dissatisfaction clearly while maintaining a constructive tone: --- **Disappointing Stay – Poor First Impression and Uncomfortable Room** My recent stay at this hotel was far from satisfactory. After a long day of driving, I arrived late at night (around 11:00 PM) and had to call the front desk from the lobby to check in. It was clear that I had woken up the staff member, who seemed frustrated and took 10-15 minutes to come down. When she arrived... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay, particularly with the check-in experience, room condition, and discomfort. We take your concerns about the staff’s professionalism and room cleanliness seriously, and we will address these issues with our team to ensure they are resolved. Your comfort and satisfaction are important to us, and we are committed to making improvements for future guests. We appreciate you bringing these matters to our attention, and we hope you will consider giving... read more
Start of a great birthday present to know my luck I would if I would have got to stay an sleep especially when I was asked what time would they be expecting me and I put 3-4am an when I get there I was told I had to be there by 1am or it was consider a no show so after driving 16 hours to find out not only did I pay for room I wasn’t even going to be able to sleep in an still had a 6 hour drive home so I just drove home
Business response:
Dear David, We truly apologize for the inconvenience you encountered. We understand how frustrating it must have been after such a long drive. Our goal is always to ensure that our guests have a smooth and comfortable stay, and we regret that this situation fell short of that. We will review our policies with the team to prevent any future confusion, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide the experience you deserve.Sincerely,Hotel Management
Disgusting and rood. We just left. Nobody was at the front desk when we arrived. We had to call from the lobby phone to get somebody to come. The lady said it would be 15 minutes until she could check us in on the phone. Once she finally arrived, it turns out that she was the person out in the parking lot smoking when we first arrived. She seemed super inconvenienced that she had to check us in. She rarely said anything in a kind tone. The hotel said it was pet friendly, but did I didn't see a method for adding our dog to th... read more
Business response:
Dear Quinn, We sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience of waiting for check-in and the lack of hospitality you experienced. This is not the level of service we strive to provide. Regarding the cleanliness and the smoking odor, we take these concerns seriously and will work to ensure our rooms are properly maintained and our non-smoking policy is strictly adhered to. We will thoroughly investigate the matter and take appropriate steps to address your refund reque... read more
Everything was good here except the bed it was super uncomfortable and you could feel the springs
Business response:
Thank you for 4/5! I'm sorry to see that the beds didn't meet the standard this time around, we will use this feedback to improve. I hope you will give us another chance in the future. We appreciate your business.
Business response:
I'm sorry to see that you didn't enjoy your stay this time around. Guest service is our top priority and it's disappointing to see that we missed the mark this time around. I hope you will give us another chance in the future.
I couldn't get in my room, called the desk. Took to long for them to come so i had to stay somewhere else
Business response:
Dear Jose, We sincerely apologize for the inconvenience you experienced with accessing your room and the delay in our response. We understand how frustrating this situation must have been, and we are taking your comments seriously to ensure quicker assistance in the future. Your experience does not reflect the high standards we aim to provide. We appreciate your understanding and hope you'll give us another chance to serve you better. We look forward to welcoming you back! Sincerely,Hotel Management
Please REFUND MY MONEY. I CANCELED WHEN I SAW THE ROOM>.PLEASE REFUND MY MONEY THANKS 817-368-0656
Business response:
Dear Rena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 763 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.