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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly and helpful. Our room and entire hotel smelled like cigarettes and weed. The smoke alarm in our room started going off at one point as people in the rooms near us were smoking inside. The shower water was cold and would not get hot or even warm.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased to know our team was courteous and supportive, but we sincerely regret the conditions you encountered during your stay. The concerns you described are not reflective of the environment we aim to provide, and we understand how disruptive and uncomfortable this must have been. Please be assured that your feedback has been shared with our team for immediate review and corrective action. We are committed to maintaining a clean, safe, and comfortable setting for al... read more
To start off this place does not have a gym, pool nor breakfast provided. The staff are nice people and very welcoming. I had asked for a refund but the suite did not want to give me my money back.
Business response:
Dear Guest, We are pleased to hear that our team made a welcoming impression during your stay, as providing friendly service is very important to us. We are sorry to hear that certain amenities did not align with your expectations, as we understand how important these features can be when choosing accommodations. Our goal is to provide a comfortable extended stay experience, and guest feedback like yours helps us better understand where expectations may differ. We hope you will stay with us again so we can provide you with t... read more
Dirty towels, shower and floors. Reeked of weed. Computers took forever to do our reservation. Very bright light shown into our window all night
Business response:
Dear Guest, We appreciate the valuable feedback about your stay. We regret the concerns you encountered regarding the overall condition of the accommodations and linens. It's disappointing to hear that your check-in experience did not meet your expectations. Additionally, we are sorry for the disturbance caused by the exterior lighting affecting your rest. These matters are not reflective of the standards we strive to uphold and have been shared with the appropriate teams for improvement. Thank you for bringing this to our a... read more
Dirty room, roaches in the bed, prostitutes out front.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything other than an exceptional experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on yo... read more
Business response:
Dear Guest, Thank you for sharing the pictures. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
No towels and no toilet paper when I got to the room so I had to go to the lobby for that. TV was not working until I had staff look at it.
Business response:
Dear Guest, Thank you for taking the time to share your comments with us. We regret the inconvenience you encountered during your visit and apologize for any disruption this may have caused. Your observations have been shared with our management team to ensure prompt improvements in guest readiness and service efficiency. We truly appreciate your patience and understanding, and we hope you will allow us the opportunity to provide a more seamless and comfortable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 828 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.