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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible room and bedbugs in room
Business response:
Dear Emre, We sincerely apologize for the unacceptable condition of your room and the presence of bedbugs. This is deeply concerning and not reflective of our standards. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Please know your feedback is being taken seriously and will help drive urgent improvements. While we know that this stay did not meet all of your expectations, we are hop... read more
took for ever to get checked in . not ready room plus no towels in room. bathroom a little dirty.
Business response:
Dear Guest, We sincerely apologize for the delay during check-in, the room not being ready, and the lack of towels and cleanliness in the bathroom. This is not the standard we aim to provide, and we’ve addressed your concerns with our front desk and housekeeping teams to ensure a smoother and more comfortable experience for future guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better. Sincerely, Hotel Management
Didn’t let me stay there because I have a new paper ID
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced with the ID issue during your check-in. Our goal is to ensure a smooth check-in process for all our guests while adhering to safety and policy standards. We understand how frustrating this situation must have been and will review our procedures to better assist future guests in similar circumstances. We truly appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management
The check in staff was very pleasant. The bed felt as if there was a pole down the middle. The A/C was loud. I barely slept. The shower was good.
Business response:
Dear Guest, We’re glad to hear that our check-in staff made a positive impression. However, we sincerely apologize for the issues you encountered with the bed and the loud A/C. We understand how these factors impacted your sleep, and we are addressing them with our maintenance team to ensure future guests have a more comfortable stay. We appreciate your input and hope to provide a better experience next time. Sincerely,Hotel Management
Here’s a more polished and professional version of your review that conveys your dissatisfaction clearly while maintaining a constructive tone: --- **Disappointing Stay – Poor First Impression and Uncomfortable Room** My recent stay at this hotel was far from satisfactory. After a long day of driving, I arrived late at night (around 11:00 PM) and had to call the front desk from the lobby to check in. It was clear that I had woken up the staff member, who seemed frustrated and took 10-15 minutes to come down. When she arrived... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay, particularly with the check-in experience, room condition, and discomfort. We take your concerns about the staff’s professionalism and room cleanliness seriously, and we will address these issues with our team to ensure they are resolved. Your comfort and satisfaction are important to us, and we are committed to making improvements for future guests. We appreciate you bringing these matters to our attention, and we hope you will consider giving... read more
Start of a great birthday present to know my luck I would if I would have got to stay an sleep especially when I was asked what time would they be expecting me and I put 3-4am an when I get there I was told I had to be there by 1am or it was consider a no show so after driving 16 hours to find out not only did I pay for room I wasn’t even going to be able to sleep in an still had a 6 hour drive home so I just drove home
Business response:
Dear David, We truly apologize for the inconvenience you encountered. We understand how frustrating it must have been after such a long drive. Our goal is always to ensure that our guests have a smooth and comfortable stay, and we regret that this situation fell short of that. We will review our policies with the team to prevent any future confusion, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide the experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.