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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you plan to stay here for a few nights, just be aware they do not provide any toiletries! One small bar of soap is all you get. No shampoo, conditioner, body wash, lotion, etc. And, if you ask the front desk if they have any, they are quite rude and tell you they’ve never had any! This was our first time staying here so we didn’t know!
Business response:
Dear Jeremy, Thank you for your feedback! We apologize for the inconvenience you experienced regarding the availability of toiletries during your stay. Our standard practice is to provide basic amenities, but we understand how this might have been unexpected for a first-time guest. We will review this matter with our front desk staff to ensure better communication and courtesy. We appreciate your input and hope you give us another chance to provide a more seamless experience in the future. Sincerely,Hotel Management
The bathroom is dirty, the bed are not strong. the outside of the build is neat but not the room. Staff not their 24/7 .
Business response:
Dear Olufemi, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues in the bathroom and the condition of the bed during your stay. This is not reflective of our standards. We also regret any inconvenience caused by the staff not being available around the clock. Your comments are being addressed with our team to ensure improvements. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely, Hotel Management
Property was in a convenient area. A little difficult to get to from Google directions. Had to make several trips to my vehicle because there was only one luggage cart on the premises
Business response:
Dear Boyce, Thank you for your recent stay at our hotel. We appreciate you for reviewing your experience and for highlighting our convenient location. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Awful experience. We were there for a funeral and Lubbock was booked due to TT homecoming. We had no choice BUT to stay there. The room was dirty(bugs/hair/etc), water pressure was bad, plugs didn’t work, AC made an awful noise, they usually didn’t have linens when we tried to replace towels each day. We had to postpone our departure for one day and they wouldn’t even extend our booking for 1 day—even though we had already been there for 4 nights. They said we had to extend for a minimum of TWO nights, which is ridiculous. S... read more
Business response:
Dear Carlos, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
No hair dryer and iron available no shampoo
Business response:
Dear Arturo, Thank you for staying with us. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you for being our guest, and we hope ... read more
Both beds were dirty and the chair in the room still had dog hair all in it.
Business response:
Dear Victoria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Didn’t get to stay there. They didn’t have me in system. Waiting for my refund from y’all. Judging by the lobby and employee it’s very nasty, dirty and low class.
Business response:
Dear Justin, Thank you for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.