This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oof that thang is STANKY!!! They say it’s a non-smoking hotel/room, but the second you step foot in the elevator it smells like you just walked into a trap house. I had to drink myself to sleep to be able to tolerate the smell. When I got home, my clothes smelled like they just spent 6 months in a halfway house. The sink in the bathroom didn’t really work; it was about as efficient as a rat spitting on your hands. Our room keys stopped working so we got locked out of the hotel. They were unable to get us new ones so we had t... read more
Business response:
I was disappointed to see the customer service you received from our overnight associate and the smoke issue you experienced. I will follow up regarding the customer service with my associate to avoid issues like this in the future. We sincerely appreciate your business and hope you will give us another chance in the future.
not like how it was online outlets didn’t work in bathroom, tub was leaking, water didn’t get warm, whole hotel smelt like marijuana.
Business response:
Dear Danijae, Thank you for your feedback regarding your recent stay. We apologize for the issues you experienced with the bathroom outlets, tub leak, and water temperature, as well as the odor you encountered. Ensuring a fully functional and pleasant environment is a top priority, and we are addressing these maintenance concerns to prevent future occurrences. Your input helps us make necessary improvements for our guests’ comfort. We appreciate your understanding and look forward to welcoming you back under better condition... read more
No idea! They closed before my flight got in, so i could not check in. I slept in my rental. Extremely disappointed. Nothing on the check in emails said there was no 24 hour front desk.
Business response:
I'm sorry to hear that you were unable to check in. Please reach out to Expedia to inquire about a refund.
It was fairly annoying having to call them down to the front desk all the time because no one was there.
Business response:
Thank you for taking the time to let us know about your stay. We appreciate your business!
If you plan to stay here for a few nights, just be aware they do not provide any toiletries! One small bar of soap is all you get. No shampoo, conditioner, body wash, lotion, etc. And, if you ask the front desk if they have any, they are quite rude and tell you they’ve never had any! This was our first time staying here so we didn’t know!
Business response:
Dear Jeremy, Thank you for your feedback! We apologize for the inconvenience you experienced regarding the availability of toiletries during your stay. Our standard practice is to provide basic amenities, but we understand how this might have been unexpected for a first-time guest. We will review this matter with our front desk staff to ensure better communication and courtesy. We appreciate your input and hope you give us another chance to provide a more seamless experience in the future. Sincerely,Hotel Management
The bathroom is dirty, the bed are not strong. the outside of the build is neat but not the room. Staff not their 24/7 .
Business response:
Dear Olufemi, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues in the bathroom and the condition of the bed during your stay. This is not reflective of our standards. We also regret any inconvenience caused by the staff not being available around the clock. Your comments are being addressed with our team to ensure improvements. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely, Hotel Management
Property was in a convenient area. A little difficult to get to from Google directions. Had to make several trips to my vehicle because there was only one luggage cart on the premises
Business response:
Dear Boyce, Thank you for your recent stay at our hotel. We appreciate you for reviewing your experience and for highlighting our convenient location. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Awful experience. We were there for a funeral and Lubbock was booked due to TT homecoming. We had no choice BUT to stay there. The room was dirty(bugs/hair/etc), water pressure was bad, plugs didn’t work, AC made an awful noise, they usually didn’t have linens when we tried to replace towels each day. We had to postpone our departure for one day and they wouldn’t even extend our booking for 1 day—even though we had already been there for 4 nights. They said we had to extend for a minimum of TWO nights, which is ridiculous. S... read more
Business response:
Dear Carlos, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 763 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.