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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting and rood. We just left. Nobody was at the front desk when we arrived. We had to call from the lobby phone to get somebody to come. The lady said it would be 15 minutes until she could check us in on the phone. Once she finally arrived, it turns out that she was the person out in the parking lot smoking when we first arrived. She seemed super inconvenienced that she had to check us in. She rarely said anything in a kind tone. The hotel said it was pet friendly, but did I didn't see a method for adding our dog to th... read more
Business response:
Dear Quinn, We sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience of waiting for check-in and the lack of hospitality you experienced. This is not the level of service we strive to provide. Regarding the cleanliness and the smoking odor, we take these concerns seriously and will work to ensure our rooms are properly maintained and our non-smoking policy is strictly adhered to. We will thoroughly investigate the matter and take appropriate steps to address your refund reque... read more
Everything was good here except the bed it was super uncomfortable and you could feel the springs
Business response:
Thank you for 4/5! I'm sorry to see that the beds didn't meet the standard this time around, we will use this feedback to improve. I hope you will give us another chance in the future. We appreciate your business.
Business response:
I'm sorry to see that you didn't enjoy your stay this time around. Guest service is our top priority and it's disappointing to see that we missed the mark this time around. I hope you will give us another chance in the future.
I couldn't get in my room, called the desk. Took to long for them to come so i had to stay somewhere else
Business response:
Dear Jose, We sincerely apologize for the inconvenience you experienced with accessing your room and the delay in our response. We understand how frustrating this situation must have been, and we are taking your comments seriously to ensure quicker assistance in the future. Your experience does not reflect the high standards we aim to provide. We appreciate your understanding and hope you'll give us another chance to serve you better. We look forward to welcoming you back! Sincerely,Hotel Management
Please REFUND MY MONEY. I CANCELED WHEN I SAW THE ROOM>.PLEASE REFUND MY MONEY THANKS 817-368-0656
Business response:
Dear Rena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Oof that thang is STANKY!!! They say it’s a non-smoking hotel/room, but the second you step foot in the elevator it smells like you just walked into a trap house. I had to drink myself to sleep to be able to tolerate the smell. When I got home, my clothes smelled like they just spent 6 months in a halfway house. The sink in the bathroom didn’t really work; it was about as efficient as a rat spitting on your hands. Our room keys stopped working so we got locked out of the hotel. They were unable to get us new ones so we had t... read more
Business response:
I was disappointed to see the customer service you received from our overnight associate and the smoke issue you experienced. I will follow up regarding the customer service with my associate to avoid issues like this in the future. We sincerely appreciate your business and hope you will give us another chance in the future.
not like how it was online outlets didn’t work in bathroom, tub was leaking, water didn’t get warm, whole hotel smelt like marijuana.
Business response:
Dear Danijae, Thank you for your feedback regarding your recent stay. We apologize for the issues you experienced with the bathroom outlets, tub leak, and water temperature, as well as the odor you encountered. Ensuring a fully functional and pleasant environment is a top priority, and we are addressing these maintenance concerns to prevent future occurrences. Your input helps us make necessary improvements for our guests’ comfort. We appreciate your understanding and look forward to welcoming you back under better condition... read more
No idea! They closed before my flight got in, so i could not check in. I slept in my rental. Extremely disappointed. Nothing on the check in emails said there was no 24 hour front desk.
Business response:
I'm sorry to hear that you were unable to check in. Please reach out to Expedia to inquire about a refund.
It was fairly annoying having to call them down to the front desk all the time because no one was there.
Business response:
Thank you for taking the time to let us know about your stay. We appreciate your business!
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.