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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maybe for $30 a night Needed a quick place to stay. This was the cheapest option. It wasn't terrible, but for the price we paid it should have been much better.
Uncomfortable bed I was happy the smells in elevator and hall did not permiate to the room. The bed was very uncomfortable therefore may stay was not good.
Too noise Too noise 24/7
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Not worth the money. My stay at this hotel wasn't a pleasant experience a all. What place doesn't provide bathing soap? The stove and toilet were dirty upon arrival. It would have been nice to know that you actually have to pay for wifi($3 a day, $10 a week) I was asked to be in a smoke free area and all through the night I smelled smoke in my room. You also have to pay for the pots if you want to cook. I have payed a lot less for excellent service. I would not recommend this hotel to anyone.
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
Just say no...go somewhere else! The place is extended stay and I wish I knew how basic it was before staying at the hotel. The front staff was really rude and made it seem like they were annoyed by our stay. There were weird sounds at night and the walls are really thin. It was basic and if you are going alone do not stay there. It was okay for the 3 nights but never again. I wanted to check out as soon as I saw the "lobby" and then the room. The bathroom was dirty and so was the floor. Also the bed made us feel itchy. Spen... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Nice hotel horrible service I had stayed here before and had an issue with checking in. I had went to stay again and was there for 35 mins trying to get a hold of someone to check in. I was helped and transferred to a new hotel.
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Place was too sceptical i left without even sleeping. Definitely wont be returning.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Do NOT stay here Do NOT stay here. The hotel would not honor my reservation, despite showing them my email from Expedia. Therefore I was given a room on a smoking floor instead of non-smoking (they said it was the only room left). It took them over a half an hour to even give me a room. Further, they did not honor the price I booked under and made me pay more for the room. Also when they did give me a key, it was to the wrong room. The room was awful, bare bones. The TV remote didn't match the TV. The shower's water pressure... read more
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 951 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.