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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay by the week I made the reservation in advance and all they had was smoking rooms. It ended up being a pay by the week place. Very unhappy. I wasn't aware of the place or the area.
Business response:
Thank you for your review. We’re sorry to hear about the confusion regarding rates. Please contact us if you still have questions about the rates when staying for different lengths of time. We hope to welcome you back again soon.
Unless you like underwhelming hotels, don’t stay. This hotel looks just fine on the outside. Front desk staff is friendly. My room was FILTHY when I got there. Nobody had swept the floors, dusted, cleaned the stovetop of the kitchenette, bathroom and shower were dirty. So disappointing. I told the front desk staff and she gave a few different options. We decided to have the housekeeper come and clean a little bit later. In 24 hours, they still hadn’t come. I was livid at this point. I had the room booked for 2 nights and I o... read more
Business response:
Thank you for letting us know. We will address this and hope to see you again for the super clean rooms we are known for at WoodSpring Suites.
Skip it I would like to have known when booking that this was a smoking hotel. Two family members have asthma and were placed on a smoking floor. Hotel said that was all that was available. Their printer wasn’t working so they hand wrote a receipt. WiFi did not work.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. Thank you for letting us know about the Wi-Fi issues. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We are so sorry you had a disappointing stay.
Ri Room not clean ?! No shampoo All pillows dirty no one replace them for weeks . For second nite we did not stay there . We pay extra other hotel . So for second nite was payed and we did not go there. I think the city or government has to use very pressure on them .
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Horrible Waited two hrs to get let into room when key stop working. Clothes stolen by maintaince man. When they went to get them back he pulled out gun on hotel employee
Business response:
**these comments are under review**
Never Again Not my type of hotel stay at all. Elevator rug was filthy. The room was below subpar. No soap for the sink, no kleenex box, bathroom tissue was so cheap. The top cover, pillows had stains on them. The bed mattress was lopsided with a hump in it. Apparently, they allow pets and the occupants next to me had a dog that barked most of the night. I actually checked out early because I could not take it any longer. Between the horrible room and the dog, I was over it. I absolutely would not recommend this place to anyo... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Worst say ever! Fire alarm went off for hours and we didn't see a single emergency vehicle. Staff disabled fire system and said a repair man would come out Monday. That was two days of no fire alarm. There was no soap or shampoo. Bed was hard. TV remote didn't work. House keeping didn't come by. No clean towels.
Business response:
Thank you for your feedback and sharing details about your less than pleasant experience. That is certainly not the impression we were aiming for. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we fell short during your stay. Your comments have been shared with our operations team to address the issues you mentioned. We do thank you for your business and we wish you well in all your future travels.
Bad It’s the worst hotel I ever booked! It’s not what they offer on hotel.com
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. Our goal is to provide an all-around positive experience for every guest. It sounds like we fell short with you. Best wishes in your future travels.
Bad experience Great staff, but very little to no hot water in the shower.
Business response:
Thank you for taking the time to share your feedback with us. We apologize for the hot water issues you experienced during your stay with us. Your comments have been shared with hotel management to make sure we make the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a much better positive experience on your next visit.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 951 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.