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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not enjoy your stay with us.
When we showed up they did not have the room that we had reserved and put us in a smoking room when my 76-year-old aunt is allergic to smoke. The room had empty soda bottles and broken lighters on the phone. The bed had yellow stains, the drain did not drain, there WAS NO COFFEE MAKER OR IRON, NO wash towels and no mirror in the room. The hallway smelled of smoke. I am not happy with this hotel at all. I do not post reviews but I do not want someone else to experience this.
Business response:
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
Place was dirty, and maintenance woke me up demanding I key then come work on my air conditioner early in the am when I never requested it.
Business response:
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
The hallways and elevator smelled like cigarette smoke.
Business response:
I'm so sorry to hear this and apologize for the inconvenience. Thank you for letting us know.
more dormitory than hotel. smoking allowed must be Texas thing.
Business response:
Thank you for the review and comments. The WoodSpring Suites team is proud to provide our guests with a kitchen in every room at all hotels nationwide, on-site laundry facilities, and clean, simple rooms. We know that doesn't meet all travelers' needs but we hope it met yours for this stay.
Pay by the week I made the reservation in advance and all they had was smoking rooms. It ended up being a pay by the week place. Very unhappy. I wasn't aware of the place or the area.
Business response:
Thank you for your review. We’re sorry to hear about the confusion regarding rates. Please contact us if you still have questions about the rates when staying for different lengths of time. We hope to welcome you back again soon.
Unless you like underwhelming hotels, don’t stay. This hotel looks just fine on the outside. Front desk staff is friendly. My room was FILTHY when I got there. Nobody had swept the floors, dusted, cleaned the stovetop of the kitchenette, bathroom and shower were dirty. So disappointing. I told the front desk staff and she gave a few different options. We decided to have the housekeeper come and clean a little bit later. In 24 hours, they still hadn’t come. I was livid at this point. I had the room booked for 2 nights and I o... read more
Business response:
Thank you for letting us know. We will address this and hope to see you again for the super clean rooms we are known for at WoodSpring Suites.
Skip it I would like to have known when booking that this was a smoking hotel. Two family members have asthma and were placed on a smoking floor. Hotel said that was all that was available. Their printer wasn’t working so they hand wrote a receipt. WiFi did not work.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. Thank you for letting us know about the Wi-Fi issues. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We are so sorry you had a disappointing stay.
Ri Room not clean ?! No shampoo All pillows dirty no one replace them for weeks . For second nite we did not stay there . We pay extra other hotel . So for second nite was payed and we did not go there. I think the city or government has to use very pressure on them .
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.