This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Dirty floors, urin on toilet, hairs on sheets and towels, neighbor doors slamming all night
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will reconsider staying with us again the next time your travels bring you to our area.
Not a place we could be comfortable in and won't a Thought this was a hotel when we booked it. More like an apartment. I want aware that it was an extended stay facility. A roof and a need is about all I can say. Normally sleep in a firm bed, this had a standard full size, not to my liking at all. Had to exchange of towels for clean ones. Didn't know we had to bring our own coffee put and coffee. Won't be staying here again.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Bare and unwelcoming No coffee pot in room. No lamp on nightstand
Don't waste your time or money! Very cheaply made, spend a little extra and stay somewhere else.
Awful It was very dirty, then to find staff to get clean linens, no one was to be found. Then the web site says full bed and you get a twin it's not cool for two people
Hotel is dirty, there were hair on the floor. No amenities!
Only if you have to. Had to use a lobby phone to call someone to the front desk (9:45pm) to check in, and the girl seemed annoyed. You need a key to get past the front desk, and the smoke smell hits immediately. While "smoking is not allowed in public areas", the smell obnoxiously lingers everywhere. The room was so basic it didn't even have hand soap in the bathroom. Really disappointing.
Won't stay here again. Bare bones basic hotel. No amenities whatsoever.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.