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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo? Really
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
dirty room dirty bathroom no toilet paper no soap unmade bed
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Thin floors Inconveniently located, hard to access. Finally got a chance to get some sleep at midnight after the person upstairs quit stopping around but was awakened by the stomping bright and early at 6 AM...should have spent more construction money soundproofing the floors.
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Business response:
Thank you for the rating. We appreciate all guest feedback, whether positive or negative.
Awful The room smelled like smoke
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Don't stay here! Horrible experience. There is no staffing of desk during evening or night. Have to call a number and wait for someone to open front desk. Staff was playing game on phone at check in. Asked for extra towels at 7pm and was told to request during normal business hours. Bright flood light outside window. Highway and wind noise was extremely loud. Beds were full instead of Queen and uncomfortable.
Good location Noisy room with little sound proofing between noisy neighbors and almost constant barking dog in nearby apartment complex. Room could have been cleaner. Location and price was excellent for my business trip and local shopping and gas.
Smokey smelly Had a non smoking reserved They said none left but had two smoking Had no choice due to weather conditions
TERRIBLE! Top 5 worst hotel experience I have ever had! Stay away unless you like that "hospice" feel.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.