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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Waited two hrs to get let into room when key stop working. Clothes stolen by maintaince man. When they went to get them back he pulled out gun on hotel employee
Business response:
**these comments are under review**
Never Again Not my type of hotel stay at all. Elevator rug was filthy. The room was below subpar. No soap for the sink, no kleenex box, bathroom tissue was so cheap. The top cover, pillows had stains on them. The bed mattress was lopsided with a hump in it. Apparently, they allow pets and the occupants next to me had a dog that barked most of the night. I actually checked out early because I could not take it any longer. Between the horrible room and the dog, I was over it. I absolutely would not recommend this place to anyo... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Worst say ever! Fire alarm went off for hours and we didn't see a single emergency vehicle. Staff disabled fire system and said a repair man would come out Monday. That was two days of no fire alarm. There was no soap or shampoo. Bed was hard. TV remote didn't work. House keeping didn't come by. No clean towels.
Business response:
Thank you for your feedback and sharing details about your less than pleasant experience. That is certainly not the impression we were aiming for. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we fell short during your stay. Your comments have been shared with our operations team to address the issues you mentioned. We do thank you for your business and we wish you well in all your future travels.
Bad It’s the worst hotel I ever booked! It’s not what they offer on hotel.com
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. Our goal is to provide an all-around positive experience for every guest. It sounds like we fell short with you. Best wishes in your future travels.
Bad experience Great staff, but very little to no hot water in the shower.
Business response:
Thank you for taking the time to share your feedback with us. We apologize for the hot water issues you experienced during your stay with us. Your comments have been shared with hotel management to make sure we make the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a much better positive experience on your next visit.
This place was terrible. Shady characters all over the hotel. Dirty, Noisy. Room above us did not shut down until 4:30 in the morning
Business response:
We’re sorry to hear that you had an unpleasant impression of other guests. Thank you for sharing your feedback with us.
When I checked in the room hadn’t been cleaned yet, it was a bad odor the whole week I was there. It is located near a back alley where I could see drug deals going on in the middle of the night. Terrible location only positive part was the hotel staff were very nice condition of hotel and location not desirable at all
Business response:
We are sorry you did not thoroughly enjoy your stay with us. We will certainly use your feedback to help us improve and we hope you'll give us another try the next time your travels bring you to the area.
Very loud guests. Dirty room. Night attendant was rude. Too pricey.
Business response:
I'm sorry you did not enjoy your stay with us.
Dirty bed sheets and no toilet paper when we first arrived to the room. No front desk clerk. You can hear through the walls. Dirty room. You get what you pay for.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and low rates. I apologize you did not have that experience. Our low rates should have no bearing on the excellent service you should receive.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.