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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was terrible. Shady characters all over the hotel. Dirty, Noisy. Room above us did not shut down until 4:30 in the morning
Business response:
We’re sorry to hear that you had an unpleasant impression of other guests. Thank you for sharing your feedback with us.
When I checked in the room hadn’t been cleaned yet, it was a bad odor the whole week I was there. It is located near a back alley where I could see drug deals going on in the middle of the night. Terrible location only positive part was the hotel staff were very nice condition of hotel and location not desirable at all
Business response:
We are sorry you did not thoroughly enjoy your stay with us. We will certainly use your feedback to help us improve and we hope you'll give us another try the next time your travels bring you to the area.
Very loud guests. Dirty room. Night attendant was rude. Too pricey.
Business response:
I'm sorry you did not enjoy your stay with us.
Dirty bed sheets and no toilet paper when we first arrived to the room. No front desk clerk. You can hear through the walls. Dirty room. You get what you pay for.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and low rates. I apologize you did not have that experience. Our low rates should have no bearing on the excellent service you should receive.
Never again Dirty floors, urin on toilet, hairs on sheets and towels, neighbor doors slamming all night
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will reconsider staying with us again the next time your travels bring you to our area.
Not a place we could be comfortable in and won't a Thought this was a hotel when we booked it. More like an apartment. I want aware that it was an extended stay facility. A roof and a need is about all I can say. Normally sleep in a firm bed, this had a standard full size, not to my liking at all. Had to exchange of towels for clean ones. Didn't know we had to bring our own coffee put and coffee. Won't be staying here again.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Bare and unwelcoming No coffee pot in room. No lamp on nightstand
Don't waste your time or money! Very cheaply made, spend a little extra and stay somewhere else.
Awful It was very dirty, then to find staff to get clean linens, no one was to be found. Then the web site says full bed and you get a twin it's not cool for two people
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 951 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.