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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us, JoAnn!
Business response:
We appreciate this great rating and we are so glad you chose to stay with us. Thank you!
Business response:
Hello, Heather! So happy to see that you enjoyed your time with us! Thank you so much for taking the time to rate our hotel!
I arrived at 10:05 pm. Tried to call the number for service. The attendant took forever to come, saying the phone didn’t ring or n her room. However once she arrived she was very kind. Although the beds were comfortable, the heater didn’t work well. And the cleanliness of the room was extremely poor. The bed linens were dirty. I do not know if they were stains or real dirt. The bathroom was very dirty. Hairs in the sink, stains in the shower. The floors throughout the room were kind of sticky.
Business response:
Thank you for your feedback, Valentine. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Business response:
We are delighted that you had a great stay here. Thank you for the wonderful review!
I enjoyed my stay.
Business response:
Wow! We love seeing 10/10 ratings! We are thrilled to know that you had a wonderful stay with us, Alisa. Thank you so much for choosing WoodSpring! #MadeOurDay
This is an OLD property with a new exterior for the marketing photos. Also a smoking hotel so everything smells like an ash tray. Nothing but a 2x2 square of bar soap in a paper wrapper in the bathrooms so bring ALL your own supplies including a hair dryer cuz they offer NOTHING. It's what I got for being late with my reservation search. Lesson learned. Go elsewhere.
Business response:
Thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. We hope you’ll give us a try the next time your travels bring you to the area.
Nice place to stay The hotel was very nice it smelled of cigarette smoke but it was smoking non-smoking hotel the room was small but it was very clean and the price was decent overall I would stay there again the people at the front desk were very nice and helpful and had great attitudes
Business response:
We are glad to know your overall stay was a good one. We apologize for the smoke odor you encountered and thank you for letting us know about this and the impression it made on you. We appreciate you and are glad you chose to stay with us and hope you will again.
Business response:
We are so glad you had a comfortable stay with us. Thank you for the good rating.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 4.3 star rating with 503 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.