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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room for improvement Stayed here for 10 days, breakfast is non existent, coffee, packaged muffins or granola bars, nothing else. The mattress was the least comfortable mattress in any hotel I’ve ever stayed, comforter and sheets were really thin to the point I had to double them up. Also lots of sketchy things going on, beer bottles left in the halls, people sitting out in their car for hours at a time, people walking up to other peoples vehicles and check the doors to see if they’re unlocked. The staff was friendly and help... read more
Business response:
Thank you evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the bedding will be shared with the app... read more
Family Birthday Weekend in Madison The staff was friendly and the room was very comfortable with lots of space. The main room and bathroom were nice and clean, however the kitchen area was not as clean. There was dirt/crumbs in the drawers and dishes we were given looked like they had just been washed in a hurry and still had some spots on them. Although we had everything we needed to cook our breakfast each morning, it would have been nice to have sponge for washing dishes and a roll of paper towels. Also, our drying rack h... read more
Business response:
Amy, thank you for choosing us. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your feedback with the appropriate team members so we can take action to prevent these issues from happening again. Thank you for spending your birthday weekend with us. We look forward to welcoming you and your family back to Extended Stay America. Sincerely, Hotel Management
Nice but needs updating The rooms are clean but can use some updating. We were placed in a handicap room (not out of necessity, we're not handicapped) and we really didn't care for the layout. The shower was difficult to get the handheld sprayer at the right angle (keeping it attached to the wall). There isn't a "sheer" on the window only a curtain so you couldn't have the curtain open for natural light to get dressed/undressed unless you want the people in the parking lot/highway to see you. Ebony at the front desk was very... read more
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you liked the cleanliness of your room and you were pleased with the exceptional service Ebony. We will share your compliments with her. We value your feedback as it will help us improve our facilities moving forward. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Annette, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Everything was good very nice beds but the breakfast was really poor
Business response:
Thank you for sharing your experience with us. We are glad you had an overall great stay at Extended Stay America. Also, we will make a note of your feedback as we plan any changes to our grab-and-go breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Good price, pretty big room with appliances. Nice location, got the job done for the one night I stayed.
Business response:
Wesley, thank you for choosing Extended Stay America for an overnight stay. We're glad to know you found us to be at a fair price and that our location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 4.3 star rating with 496 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.