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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude check in Upon check in we waited 10 minutes and then the check in girl was very rude to us. Never told me about breakfast or where the pool was when I asked and didn’t give us any dishes, I had to go down the next morning for them. A guest told us where the pool was.
Business response:
Marijo, we apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the appropriate team to ensure we deliver superior service levels making each guest’s experience as comfortable as possible. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
It was a good price. The room had a kitchenette. The furnishings were modest but if saving money is most important, this is a good place to stay. Clean and quiet. The bed was comfortable.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked having a fully-equipped kitchen and the affordable value we offer. Also, we are happy knowing you had a relaxing stay in your well-appointed room. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Ok Ok
Business response:
Orrin, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Very clean and homey. Comfortable furniture and bed.
Business response:
Thank you for choosing our hotel at Extended Stay America. We want your stay with us to feel like home and be as comfortable as possible, and we are glad we accomplished it during your stay. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management
Room for improvement Stayed here for 10 days, breakfast is non existent, coffee, packaged muffins or granola bars, nothing else. The mattress was the least comfortable mattress in any hotel I’ve ever stayed, comforter and sheets were really thin to the point I had to double them up. Also lots of sketchy things going on, beer bottles left in the halls, people sitting out in their car for hours at a time, people walking up to other peoples vehicles and check the doors to see if they’re unlocked. The staff was friendly and help... read more
Business response:
Thank you evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the bedding will be shared with the app... read more
Family Birthday Weekend in Madison The staff was friendly and the room was very comfortable with lots of space. The main room and bathroom were nice and clean, however the kitchen area was not as clean. There was dirt/crumbs in the drawers and dishes we were given looked like they had just been washed in a hurry and still had some spots on them. Although we had everything we needed to cook our breakfast each morning, it would have been nice to have sponge for washing dishes and a roll of paper towels. Also, our drying rack h... read more
Business response:
Amy, thank you for choosing us. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your feedback with the appropriate team members so we can take action to prevent these issues from happening again. Thank you for spending your birthday weekend with us. We look forward to welcoming you and your family back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 659 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.