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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The window didn't lock and there were ants in the bathroom, breakfast was pathetic. Wasn't worth what I paid.
Business response:
Natasha, please accept our sincere apology for the difficulties you encountered with your room. We are reviewing the situation to see what went wrong and take corrective measures to rectify it so that these incidents never occur in the future. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Found a few what looked like dead ants on the bed so unsure how clean bedding actually was...
Business response:
Bryanna, thank you for being our guest. We are sorry for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Staff was very rude but hotel was clean and in good area
Business response:
Thank you for your review. We are glad you had an overall satisfatory stay and you liked our refreshing property. However, we are sorry you did not experience our associates at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I liked how it was right off the exspressway. Was in a very great spot.
Business response:
Ashley, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Everything was excellent from the service, room expectations, and quietness of the hotel.
Business response:
Clarissa, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and loved our comfortable accommodations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 4.3 star rating with 496 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.