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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine-but..... It was alright except they had no record of my reservation from hotels.com and was charged the normal full price instead of the deal from the app. The front desk clerk had no clue what she was doing and couldn't even point us to where our room was located. Also,good thing we didn't need to use the kitchen since there were no plates or utensils or anything.
Business response:
Thea, thank you for being our guest. We are sorry for the inconvenience you had with your reservation through a third party booking website. Moreover, our staff was not responsive to your satisfaction. Also, please know to ensure the cleanliness of Kitchenware they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Nothing major. The coffee ran out 2 of the mornings we were there before 9:00 am. I didn’t wait for them to brew more. We went out for coffee.
Business response:
Thank you for reviewing the Extended Stay America. Although it seems you had a comfortable stay, we are sorry our coffee was not refilled promptly. We appreciate your feedback as it will help us improve our services moving forward. Thanks again for your review, we hope you will choose us again. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Noisy A/C unit right next to the bed. For lighting still, they use spiral mercury light bulbs that have the potential of leaking mercury in the room, instead They can use LED light bulbs that are much cheaper and use less energy.
Business response:
Sam, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Dear Jovanna, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Easy to find, clean, good space, friendly staff, little light on the complimentary breakfast.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved our well-maintained property and that you had a nice stay here. Your feedback with regards to the grab-and-go breakfast has been shared with our brand leaders to determine new breakfast offerings. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Great value
Business response:
Benjamin, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and that you found us to be at a great value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 659 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.