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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sarah, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management
No washclothes in room, elevator smelled strongly of smoke, and the air was loud and was continually turnung on and off
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Douglas, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Ben Holman’s stay Nice people
Business response:
Ben, thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice comments about our friendly team members, and we will share them with everyone. Thanks again for the great review and we hope you will stay with us again soon! Sincerely, Hotel Management
nice hotel a bit off the beaten path . The woman who checked us in was very nice and concerned for the well being of my family. She offered us a humidifier because my one year old had a cough. unfortunately we fell asleep right away and missed her call. The gesture was appreciated all the same.
Business response:
Bryan, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your spacious room. We also appreciate you mentioning our courteous front desk service and will be sure to share your compliments with her. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
The service was fine, however the linens need to be replaced. There was at least 5-6 strands of hair in the bed under the blankets, etc. There weren't any hangers in the closet nor was the tolietry refreshed so we ran out almost right away. There also was a pet friendly room right next door so the dog was barking throughout the night.
Business response:
Thanks for evaluating your visit to our hotel. Although you had a nice stay, we apologize for the housekeeping issues you experienced while being here. Your feedback is shared with appropriate individuals in an effort to improve our future guest experience going forward. In regard to the dog barking and the disturbance it caused, we would have been pleased if you had alerted the front desk team. We would have a conversation with the pet owner to reiterate our pet policy. Please consider giving us a chance to provide you with... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 659 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.