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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room, friendly staff. The free breakfast was a disappointment because it was just coffee, oatmeal, muffins and granola bars. No eggs, bacons, or waffles like most places that advertise free breakfast.
Business response:
Dear David, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your compliments about our clean rooms and friendly staff. It's great to hear you had a positive experience in those aspects.We apologize for any disappointment caused by our breakfast offerings. We appreciate your feedback and will consider it as we continually evaluate and enhance our breakfast options.We value your patronage and hope to welcome you back in the future. If there is anything else we can do to ma... read more
Good value; get what you pay for Good value for the price. Breakfast was very minimal and the coffee was lukewarm at best. Room was clean and comfortable, but only one garbage can in the entire suite? (Bathroom—would have expected at least a second one in the kitchen or couch area for the size of the total space)
Business response:
Dear Susan, Thank you for your feedback. We're glad you found our hotel a good value for the price and that your room was clean and comfortable. We apologize for any inconvenience caused by the limited breakfast options and lukewarm coffee. We will review this with our team to ensure improvements are made in these areas. Regarding the number of garbage cans, we appreciate your suggestion for additional placement in the kitchen or couch area. We'll consider this as we continue to enhance the guest experience. Thank you for ch... read more
Basic and clean
Disappointing kitchenette , what they supply is minimal
Business response:
Anne Marie, thank you for taking the time to share your observations with us. We strive to provide guests with all the comforts of home; therefore, we apologize for not meeting your expectations concerning our kitchenette facility in the guest room and amenities. We value your feedback as we continually strive to improve our guest experience and will discuss it with appropriate individuals. We hope to welcome you again whenever your travels bring you this way. Sincerely, Hotel Management
Large room, elevator, comfortable bed, great air conditioning.
Business response:
Lori, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
The room was nice clean, and spacious At one pount the elevator didn't work sue to a false smoke alarm and the stairs were taped off
Business response:
Brian, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay and that you liked our spacious and immaculate accommodations, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 4.3 star rating with 496 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.