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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the most terrible experience I have EVER had with a hotel, or orbitz. We traveled with two young toddlers and were worked up by screaming and fighting of adults in the hallways. Physical altercations and pounding on the walls. People screaming they were “going to shoot them” cursing and loud cries for hours. To the point we felt so unsafe we packed our babies and left in the middle of the night. We were over 1,000 miles away from home, 2am, and freezing cold outside. If you’re traveling under ANY circumstances DO NO... read more
Business response:
Dear Brittany, Thank you for your recent visit to our hotel and for sharing your feedback. Please know we take the safety and security of our guests and employees very seriously. Our security team is reliable and well-trained, and we assure you we are investigating this issue. Moreover, we also work very closely with the local police department to keep our guests safe and secure during their stay. Therefore, we apologize you and your family had to encounter such disturbances, and we are very sorry this occurred during your s... read more
Housekeeping did not thoroughly clean the room prior to check in. There was still a lot of trash on the floor, under the bed, and the tables had crumbs and grease smears from fingers upon arrival. The property also does not provide housekeeping for a 2 day stay…. We bathe daily so new towels and a clean room should be available for each day visit .
Business response:
Dear Jessica, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management
No one at front desk to check out or to assist in the am
Business response:
Dear JONATHON, thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area.Sincerely,Hotel Management
No room at the inn They gave away our paid room so we had to find other accommodations. Thank goodness Hotels.com got us a great room and helped us with this mess.
Business response:
Dear William, thank you for your feedback. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
They overbooked and I was turned away. No room.
Business response:
Dear Austin, we are sorry for the issues you experienced with your reservation and regret you could not stay with us this time. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back.Sincerely,Hotel Management
No reviews when you didn’t stay do to the Hotel Arriving at the Extended Stay Hotel the system was down could not check in had to find another Hotel to stay in for the weekend then Hotel.com charged my credit card 10&.00 for the Extended Stay system was down and couldn’t check in we did show up and you charged us as a no show that’ was very inconvenient for my spouse and I driving 7 hours from Texas I will never use Hotel . Com Hard to contact and the number that is added to the email is not correct that’s crazy
Business response:
Dear Travis, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.