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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer Service Sucks The trip from hell. No person available for check-in. Sign said dial 0 but nophone available. Called trying to resolve , trNsferred three times. They verified no person was at the prope. I tried to change it to the prolerty on thevsane street. Same hotel chain and could nit. O calledbthis morning and stayed on hold 20 minutes abd got hung up on
Business response:
Dear gwendolyn, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Haunted Hotel Hell The place looks like a drug house. Broken doors, weird odor, brown towels and a strange reception area all combine for a truly disturbing and dystopian looking property. There is a better extended stay next to the Wolfchase mall. Avoid this property at all cost for your piece of mind.
Business response:
Dear Guest, thank you for sharing your review. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. We regret any concerns that may have kept you from having an outstanding stay. Thank you once more for allowing us to be of service. We wish you all the best with your travels!Sincerely,Hotel Management
Nice staff but needs complete overall. I stayed here regularly - but will not be back. The management was lovely, but the building needs to be totally redone on the interior. Ripped furniture, stained carpets, dripping faucets, missing light bulbs, no room phones (but that is a trend). Lighting in the parking lot is poor. There is no security. Several guest's cars were broken into the night before I arrived. First room they sent me two had not yet been cleaned up. Second room was beneath a horde of kids who fought, yelled an... read more
Business response:
John, thank you for being our guest and sharing your review. We regret we did not meet your expectations and that you had to leave us earlier than anticipated. We apologize for the issues you experienced during your stay. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. The safety and security of our guests and their assets are of utmost importance to us, and the co... read more
I was travelling with my wife and kids. We were driving through and just going to stay the night. After driving the lot and looking for parking we noticed multiple cars in the lot with broken windows. I spoke to a gentleman who had his truck broken into that night and some items were stolen. We decided to leave and did not even go to the room. Front desk staff was very kind and helpful.
Business response:
Chris, thank you for sharing your thoughts on your recent stay. The safety and security of our guests and their assets are of utmost importance to us. Our goal is to provide every guest with an exceptional visit; we are sorry this was not your experience. We will address the concerns you outlined appropriately, and we appreciate you bringing this to our attention. It is unfortunate that you could not stay with us this time, but we hope you will give us another chance to provide you with the hospitality you deserve. Thank you... read more
The staff was friendly. We really appreciated the lady who checked us out. She apologized for things that occurred during our stay and we really appreciate her kindness. There are several negative things that occurred during our stay but her acknowledgement of the things and her apologies were very much appreciated. We could tell that she was very sincere about the things that happened. She gets an A and the hotel should definitely praise her as an employee.
Business response:
Javanna, thank you for sharing your review. We are sorry for the issue you faced while here and the inconvenience this caused. On a positive note, we are glad you were pleased with the excellent service provided by our front desk staff. It is truly our team that makes our hotel stand out. They strive to go above and beyond to assist all of our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I paid in advance for my room and drove over 12 hrs from FL to TN. When I got to extended stay they had given my room away.
Business response:
Antony, thank you for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.