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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building overall was clean and the room was ok. But the building is old and dated. The room had a strong smell upon entering that was overwhelming. Like the floor cleaner they use left a musty vinegar smell. I had to open the window to air it out. And the room was equipped with nothing. No coffee maker, no cups, not even paper cups, no ice or bin, etc. The breakfast advertised was not breakfast. It was coffee, pre packaged chocolate muffins, packs of microwave oatmeal, and granola bars in the lobby. That’s it. Nothing ho... read more
Business response:
Dear Kerrie, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will ret... read more
I liked that the windows opened and were safe. I didn't like the toilet paper and tissues (I bought my own). The breakfast was rediculous. The air conditioner was aweful - either too cold or too hot blowing over me. On Saturday the desk did not have quarters to allow use of the washer /dryers.
Business response:
Dear Jeffrey, thank you for being our guest. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Your maintenance concerns is also being addressed on a priority basis. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely Hotel Management
DO NOT STAY HERE Worst hotel experience ever!!! First room was totally trashed! Literally! I can’t even describe how horrible it was. Got moved to another room and the smell was so horrible we had to leave! DO NOT stay here! This place needs to be condemned!!
Business response:
Kaunda, thank you for taking the time to write a review regarding your stay with us. We are so sorry for the issues you outlined with both the rooms you checked in to and the inconvenience it caused. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with positive future guest experiences. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
TERRIBLE HOTEL I will never stay here again front desk guy was very rude my room had a nasty odor and was upset about giving me a different room.
Business response:
Thank you for your review. We are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We also apologize for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Nothing good to say
Business response:
Britany, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Crappy hotel, keep going Check in was ok. We needed to leave early so before breakfast, had to ask for coffe pot, the one they brought was broken and when front desk called twice no answer
Business response:
Rebecca, thank you for staying with us and for your candid review. We sincerely apologize that our staff was not attentive to your needs and even more so that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.