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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was old and not clean.
Business response:
Dear John, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your constructive feedback as it helps us plan for the future. We hope we have an opportunity to restore your confidence in us. Sincerely,Hotel Management
Horrible This place is dirty and broken. If you get past dirty kitchen and shower you have to deal with an uncomfortable bed. The pillows are flat with lumps on top of a mushy bed. The air conditioner did not work properly and was very noisy. However, the bathroom fan was much louder and turned on when you turned on light.
Business response:
Dear Guest, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I was originally put on the second floor due to elevators not working. My room was dirty and had roaches. They then moved me to the second floor. A customer said they had covid. We decided to check out. Was never refunded my money for the other 4 days that I didnt stay. I should have received a refund due to a customer staying there with covid. I was told i would get a refund but never did. This place is not clean and they will take your money
Business response:
Dear Vera, Thank you for being our guest. Please accept our apologies for your experience at our hotel. If you need any help, please get in touch with us directly so we can discuss all the details further. We are very sorry that this occurred during your stay, and we look forward to talking with you soon.Sincerely,Hotel Management
Our stay wasnt the best... The staff was polite but the elevator was broke and had to climb 4 flights of stairs... Food was left in the drawers the stove was dirty and the beds were hard like sleeping on a cot... We wont be back
Business response:
Dear Melinda, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing guests with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
The cops fire department and police were right outside my door for 2 and 1/2 hours at 1:00 at night being very loud. And the manager was actually leaning on my door while talking to the police.
Business response:
Dear James, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I liked that it was pet friendly, clean rooms, staff very helpful with a good attitude. Worked hard to resolve the issues we had with my check-in.
Business response:
Dear Patty, We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. It is good to know our pet-friendly feature, well-maintained property, and service met your expectations. However, we are sorry if we did not meet all of your expectations, and we are grateful for the feedback that helps us improve. Thank you for staying with us, and we look forward to welcoming you soon for a much-improved experience.Sincerely,Hotel Management
Very disappointing is the best summary for this property. The property advertises free Wi-Fi but it does not work and there was no fix for it, My key card stopped working twice. Some times you have to manually push the elevator door closed. People keep using a rock to prevent the exterior doors from closing and management does nothing about it. Nobody stays here expecting a first class experience but this place has all the charm and ambience of a federal minimum security prison.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.