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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay, Nick. We are so sorry for any problems that occurred during your time with us. We hope we have another chance to show you a better experience the next time you are in the area.
Business response:
Hello. Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Hello Madison. Thank you for allowing us to host you. We hate to see that you did not enjoy a great stay with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
Roaches
Business response:
Thank you for taking the time to review your stay, Alphonso. We hate to see the lower rating and apologize for any issues that you experienced during your stay. We would love another chance to show you a much more pleasant experience the next time your travels bring you this way.
Business response:
Thank you for taking the time to rate your stay, Lakeisha. We hate to see the lower rating and apologize for any issues that you encountered during your time with us. We hope to have another chance to show you a much better experience the next time you are in the area.
The room was disgusting!!!!! There were roaches on the kitchen counter, a dead roach under the bed. The table was sticky, the dresser was falling apart.No shower curtain and the towels were disgusting. The towels had hair in them and they were dingy gray not white. I booked a non smoking room and it smelt like cigarettes throughout the whole facility and my room. The elevator was dirty and smelt like pee.
Business response:
Sara, thank you for your honest comments about your stay with us. We sincerely apologize for the pest sighting, missing items and overall cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will ... read more
Business response:
Thank you for reviewing your time with us, Carlos. We hate to see the lower rating and so sorry for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.
Where is my morning coffee ☕️ Our stay was just okay. Never stayed in a hotel that shuts down from 10 pm to 9 am in the morning. Tried to reach someone at the desk at 7 am with no luck. One thing that really ruined my stay was “ No Coffee “ in the lobby or not provided to guests in the room. No I will not be coming back to this hotel or any by that name.
Business response:
Thank you for your review, Joseph. We hate to see that our amenity offerings and limited desk hours did not suit your needs. Since we are more of an extended stay, the lobby hours and amenities differ from that of most hotels. We apologize for the inconvenience that this caused and wish you the best in your future travels.
Cockroaches in room and room smelt like weed
Business response:
Hello Mark. We hate seeing that you encountered unpleasant odors and pest sightings. This is certainly not the experience that we wanted you to have and sincerely apologize for the impact that it had on your time with us. Please know that we will make sure that we address these concerns accordingly with our team at the property. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.