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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for reviewing your time with us, Carlos. We hate to see the lower rating and so sorry for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.
Where is my morning coffee ☕️ Our stay was just okay. Never stayed in a hotel that shuts down from 10 pm to 9 am in the morning. Tried to reach someone at the desk at 7 am with no luck. One thing that really ruined my stay was “ No Coffee “ in the lobby or not provided to guests in the room. No I will not be coming back to this hotel or any by that name.
Business response:
Thank you for your review, Joseph. We hate to see that our amenity offerings and limited desk hours did not suit your needs. Since we are more of an extended stay, the lobby hours and amenities differ from that of most hotels. We apologize for the inconvenience that this caused and wish you the best in your future travels.
Cockroaches in room and room smelt like weed
Business response:
Hello Mark. We hate seeing that you encountered unpleasant odors and pest sightings. This is certainly not the experience that we wanted you to have and sincerely apologize for the impact that it had on your time with us. Please know that we will make sure that we address these concerns accordingly with our team at the property. Best wishes in all your future travels.
Nothing it was absolutely horrible bad inconvenient.
Business response:
Thank you for reviewing your stay. We are terribly sorry to see that you did not enjoy your time with us. We would love another opportunity to show you a much better experience the next time your travels bring you this way.
The property isn’t a bad looking place except it’s located in a side of Montgomery that’s full of drug dealers and hookers. My room was full of roaches and dirty when I checked in I had to buy roach poison the first night and I never did get rid of the roaches the whole week I was there. They were crawling from behind the floor trim it was crazy. The manager was a creep he was constantly harassing me and my wife about wearing a mask and bringing trash that I took downstairs to the trash back to my room and ask my to put it i... read more
Business response:
We appreciate your detailed feedback. We hate to see the lower rating due to the many issues that you encountered with our amenities and pest sightings. We can't apologize enough that your stay was not the exceptionally clean and comfortable one that we intended for you. We are always looking for ways to grow and learn and we will make sure that we forward your concerns to our housekeeping and front desk so that we can improve in these areas for all our future guests. We hope that your future travels are wonderful ones.
Probably the worst hotel I have ever stayed. Nothing to offer and not even worthy the money!! DO NOT book any stay at this location!!!!
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Bad They had bed bugs and I was mad and they toilet kept getting stopped up
Business response:
Hello Kisha. Thank you for reviewing your stay. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Roaches are an added touch to no lighting No working light but the bathroom. Probably a tactic so you didn't see the 100s of roaches all over the floor & walls.
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
We booked a room as we were traveling and when we showed up, we were told they were overbooked and did not have a room for us. The front desk lady wouldn’t even allow me to use the restroom as I am 26 weeks pregnant. We were told we would be refunded and haven’t seen the money come back.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.