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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont go there! They have a roaches crisis they are not dealing with. My bed was broken. The whole place smells like excrement. The hotel is a major nightmare. There is nothing positive about this place, not even the staff. Authorities need to close this place, as it represents a health hazzard to guests and staff.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Francis. Again, thank you for sharing t... read more
Worst hotel experience ever. The place looked decent on Travelocity’s website, and I thought it was going to be a comfortable place to wait out the storm. But I soon realized that I was going to have problems with the management during check-in. Check-in was supposed to start at 3pm but Anthony told us that the room wasn’t ready and needed to be “cleaned”. Well, the “cleaning” of the room took over 2 hours, and I was not able to check in until 5:30pm. After checking-in, my girlfriend and I noticed there was no queen bed in t... read more
Business response:
Thank you for being our guest, Samuel. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred, along with your disappointment in the overall customer service experience. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team and plans for the proper corrections are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept o... read more
Not what you would expect
Business response:
Thank you for taking the time to review your stay with us, Legretta. We are so sorry that we failed to satisfy your expectations during your time with us. We would love another opportunity to show you that this is not the normal experience and will work hard to improve the overall experience for all our future guests.
Business response:
Thank you for rating your stay, Nick. We are so sorry for any problems that occurred during your time with us. We hope we have another chance to show you a better experience the next time you are in the area.
Business response:
Hello. Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Hello Madison. Thank you for allowing us to host you. We hate to see that you did not enjoy a great stay with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
Roaches
Business response:
Thank you for taking the time to review your stay, Alphonso. We hate to see the lower rating and apologize for any issues that you experienced during your stay. We would love another chance to show you a much more pleasant experience the next time your travels bring you this way.
Business response:
Thank you for taking the time to rate your stay, Lakeisha. We hate to see the lower rating and apologize for any issues that you encountered during your time with us. We hope to have another chance to show you a much better experience the next time you are in the area.
The room was disgusting!!!!! There were roaches on the kitchen counter, a dead roach under the bed. The table was sticky, the dresser was falling apart.No shower curtain and the towels were disgusting. The towels had hair in them and they were dingy gray not white. I booked a non smoking room and it smelt like cigarettes throughout the whole facility and my room. The elevator was dirty and smelt like pee.
Business response:
Sara, thank you for your honest comments about your stay with us. We sincerely apologize for the pest sighting, missing items and overall cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will ... read more
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.