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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked stay around 8pm while traveling. Got to hotel and office was closed. No one was there to check us in. Tried calling office and after hours line, but no one answered. Had to drive around and try to find another place to stay as all other area hotels were booked. Requesting refund for a room I never got to stay in.
Business response:
Thank you for allowing us to host you, Erin. We hate to see that there were issues with your check-in and sincerely apologize for the issues that this caused. For any billing inquiries or concerns, we encourage you to speak to the property directly for proper resolve.
There were literally roaches in our room…beyond disgusting. The was never a person at the front desk and very difficult to contact anyone..DO NOT STAY HERE
Business response:
Thank you for taking the the time to review your stay with us, Shalice. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Horrible The room was nasty bugs was everywhere in the Tom, elevator and hallways. i had no idea they closed at a certain time cause it wasn’t mentioned to us upon checking in, so if u get locked out or need something you have to wait until the next day. After checking in the room office was closed so I had to get a room else where cause it was just that nasty. Lost out $ on the room price for this hotel. I wouldn’t recommend for my pets.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Jessica. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Deaundre. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
On Hotels.com booked a room with two Separate beds got to the room with only one small bed for 2 large men. Hotel desk told us that they had no 2 bed rooms. Since the reservation was non refundable we were required to uncomfortable one night stay. No more Woodspring stays for me ever again!
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Dont go there! They have a roaches crisis they are not dealing with. My bed was broken. The whole place smells like excrement. The hotel is a major nightmare. There is nothing positive about this place, not even the staff. Authorities need to close this place, as it represents a health hazzard to guests and staff.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Francis. Again, thank you for sharing t... read more
Worst hotel experience ever. The place looked decent on Travelocity’s website, and I thought it was going to be a comfortable place to wait out the storm. But I soon realized that I was going to have problems with the management during check-in. Check-in was supposed to start at 3pm but Anthony told us that the room wasn’t ready and needed to be “cleaned”. Well, the “cleaning” of the room took over 2 hours, and I was not able to check in until 5:30pm. After checking-in, my girlfriend and I noticed there was no queen bed in t... read more
Business response:
Thank you for being our guest, Samuel. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred, along with your disappointment in the overall customer service experience. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team and plans for the proper corrections are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept o... read more
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 562 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.