This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no wi fi I have to pay for wireless service I pay $20 for internet I don't like,that not good service the wifi should be free,why I have to pay wifi,why?. /
Checked in late after work. We where there 4 days out of our 7. When they told us we needed to leave because they don't allow pets. Not what the hotels.com website said.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Will not stay again While the staff was friendly and efficient, the bed was horribly uncomfortable, the deadbolt did not latch, there wasn't a curtain over window to block out the street lights, just a blind. The shower head was a killer, TV cable was limited and if you wanted Wifi you had to pay for it. Room was clean and appointed for a studio, but not very comfortable.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
The rooms appeared clean, however there was a disturbing odor to the room and a different type of unpleasant odor in the hallways and elevator. I was unaware that people used these places for living in a semi permanent timeframe. I was unaware that it wasn't like a typical hotel with typical services such as daily towel replenishment. Rooms also didn't have hair dryers, ironing boards, or irons.
Business response:
We apologize for the negative experience during your stay. The matters you addressed will be handled as appropriate. We wish you the best.
Stay away! I booked through Expedia, and they didn't have my reservation – said they don't recognize bookings through third parties like Expedia. Then they charged me twice for an Internet connection, and now say they can't refund it. They can't explain why they can't refund it, since it was their mistake, but they won't refund it, and the supervisor won't get on the phone. Stay away...
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
This is an extended stay facility not a hotel . Horrible at best, scary at worst. Transient workers living at this facility. No hotel facility, long-term stay apartment style room, bare minnium amenities and next to major highway makes for sleeping impossible! Whole atmosphere was truly scary!
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Pay whats expected I booked my room through expedia and when I arrived I was informed that I would be charged a completly different price and they really dnt knw why I was quoted that amount. Like really? Why are u on the website if yall dnt communicate. Very unprofessional
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Disappointing Too much money for what you get. Hotel not equipped for extended stay and smells.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.