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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bldg was full of smoke, security was "iffy" at best
Business response:
I’m sorry to hear this. We strive to provide a great place at a great price and I’m sorry we let you down.
Terrible experience. Dirty and old. Suitable for junkies and homeless.
Business response:
We are disappointed to see a 1-star rating and so sorry to hear that you did not enjoy your stay.
Horrible Service The manager Jiles was absolutely unapologetic and unprofessional and shall will/shall be fired. I have called corporate. Do not stay here.
Business response:
We value your feedback and are so sorry to hear that you had a negative interaction during your stay. We are looking into the issue and wish you well in all your future travels
Do not book this hotel If you are traveling late, do not book this hotel. The front desk closes at 10pm and you will not be able to check in. We arrived around midnight to walk into a closed lobby an alarm ringing and a phone ringing behind the closed desk. There was a sign on the desk that said to dial 500 to check in. We did, and tried 4 times with no answer. I’m still waiting for Expedia to refund my money.
Business response:
I'm so sorry to hear about your disappointing experience.
Get less for what you paid for!!! This was not a good experience. I understand that you get what you pay for but the entire hotel smelled of cigarette smoke, sketchy people hanging around, broken down cars were parked in the parking lot, could see people at night with beer cans stumbling through the hotel. One device only allowed to access wifi, have to pay for any other devices. Towels are only available during certain hours of the day, the same for hotel reps. Water pressure was real bad, this is hotel could be used as a l... read more
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Far below a standard Motel No typical motel amenities at motel price - no cups, no drinking glasses, no Kleenex, one tiny bar of soap, no closet, noisy. Our one and only stay at a Value Place.
For the whole week they never came an changed our towels .They didn't change the linen we had to wash it our self .We had to buy or own tissue an soap.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Horrible experience from the room to customer service
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Go somewhere else! It was horrible horrible horrible I spent $530+ to have people above me to be rude and make noises (stomping that sounded like WWE fighters constantly) since day 1 I've complained about it only to be ignored and receive nonchalant attitudes I couldn't get any sleep due to the noise plus my fiance and I work night jobs so it's hard to sleep and on my off days the noise continues until the wee hours of the morning let alone everything and I mean everything has to be paid for I would recommend going somewhere... read more
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.