Extended Stay America Select Suites - Montgomery

Business response:

Oh no! We are so disappointed to see that this was your experience, Amy. Our team follows a rigorous cleaning procedure and we are shocked to hear of your claims. We can assure you that we will address this with our pest control provider and housekeeping team for immediate action and resolve. We are so sorry for any inconvenience that this caused and wish you the best in your future travels. 

Business response:

Thank you for your rating, Danyelle. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve. 

Business response:

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve. 

Business response:

Thank you for your feedback. We are so sorry to hear that you did not enjoy your time at our hotel and for any inconvenience that was caused to the unpleasant odors and overall cleanliness. We are known for our super clean and spacious suites, and we can't apologize enough that we failed to exceed your expectations. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel. 

Business response:

We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.