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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I imagine people out every where front office stinks to high hell bugs in the room couldn't get anything extra that we needed cause no one answered the phone all night smh very unpleasant
Business response:
Thank you for taking the time to review your stay with us. I am so sorry that you experienced problems with unpleasant odors and bug sightings. This is in no way the clean and comfortable stay that we intended for you and apologize for any inconvenience that was caused because of the problems. Be assured that we will use your feedback to revisit our standards and training to improve the level of service that we are delivering. Thank you for letting us know how we are coming across and best wishes in all of future travels.
Business response:
We are so sorry that you did not enjoy your time with us and that you were left with a negative impression. Thank you for taking the time to let us know how we are doing.
It was going good until i left to go to my son's birthday and returned to someone else had put my stuff outside my room door and find out they double booked my room....
Business response:
Oh no, LaJuan! We deeply apologize that this happened. We are so sorry that there was a mix up with your booking and that this was your experience. We in no way intended for this to be your experience and apologize that this left you with a bad impression. We will use your feedback to improve for our future guests.
Nasty toom Hotel room was disgusting. Someone left clothes on bathroom floor. Hair was left in the sink. Floors where very nasty. Would not recommend this place.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Smell Got a non-smoking room that smelled like smoke. Not bad for the price; however, the cleanliness and smell sank this rating.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
The police was in the parking lot flashing there lights in cars my tub had hair the floor was sticky
Business response:
I'm so sorry to hear that you had an unsatisfying stay. What you've described is not at all the way we want guests to experience our hotel. Thank you for the feedback.
The outside of the property is nice but the inside smelled horrible and looked horrible!! I'm guessing that they do not own a vacuum or any cleaning supplies
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
Bedding issue There was a full size bed in a room that was for 2 adults! I am pregnant, therefore my comfort level was not great at all. There were only 2 pillows and no iron or ironing board. You had to get an iron from the front desk. When I checked in around 5 something, I literally stood at guest service 10 to 15 minutes waiting for an employee to come check me in.
Business response:
I'm so sorry for the inconveniences. Thank you for the feedback.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.