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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Hotel will not book it if it’s over 7 nights We booked through y’all for the room 32$ a night for 8 nights well they only book for 7 nights and we would have to pay them that Wednesday which would be fine but they refused to give us the price that we booked it under that wanted us to pay the full amount which was 59/69$ one or the other and my husband lucky ended up not having to work that Thursday so he didn’t pay it but that’s a bunch of junk we booked 8 nights they should of let us have it for 8 nights not 7 and then havi... read more
Business response:
We are so sorry that you did not enjoy your time with us, Calvin. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for more clarification. Thank you for taking the time to review your stay and we wish you all the best in your future travels
The ceiling leaked water and the door didn't lock. The guest service representative was very rude and disrespectful
Business response:
I can't tell you how disappointing it is to read about the inconveniences that you experienced during your visit, Lakeishia. We are so sorry for the problems with the ceiling and the lock and sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can use this as an opportunity for improvement to maximize the guest experience.
Cheap rates, Zcomfortable bed and hot shower are all I can say met my expectations but you get what you pay for. Some of the guests were sketchy. The front desk staff didn’t show professionalism at times in the lobby or out in the parking lot when other guests were present. Good luck calling after hours for any noise complaints.?The stairwells and hallways were dingy and trashy. Housekeeping was poorly done asI found hair on the floor. The toilet would not flush properly and the ventilation in the room is very poor...
Business response:
Thank you for this very detailed review of your stay! We are so sorry that we failed to deliver a clean, comfortable and overall pleasant stay because of the issues with the cleanliness and customer service. Our staff works hard give you a stay that feels like home and we are so disappointed that this did not come across to you. We will reach out to the property and address your concerns with the entire staff to ensure that the proper procedures are being following to avoid these issues in the future. Thank you for taking th... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Dont do it No Weekley service, had to remove my own trash, laundry machines are too high. Hallways were dirty. Elevator always dirty.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Michelle. We know how heavily of an impact issues like, cleanliness and our cleaning schedule can have on you during your stay. Since we are more of an extended stay, we offer bi-weekly cleanings since most of our guests like the privacy of less frequent housekeeping. There is an option to have additional housekeeping services at an additional cost. We sincerely apologize for leaving you with such a bad impre... read more
Not what I imagine people out every where front office stinks to high hell bugs in the room couldn't get anything extra that we needed cause no one answered the phone all night smh very unpleasant
Business response:
Thank you for taking the time to review your stay with us. I am so sorry that you experienced problems with unpleasant odors and bug sightings. This is in no way the clean and comfortable stay that we intended for you and apologize for any inconvenience that was caused because of the problems. Be assured that we will use your feedback to revisit our standards and training to improve the level of service that we are delivering. Thank you for letting us know how we are coming across and best wishes in all of future travels.
Business response:
We are so sorry that you did not enjoy your time with us and that you were left with a negative impression. Thank you for taking the time to let us know how we are doing.
It was going good until i left to go to my son's birthday and returned to someone else had put my stuff outside my room door and find out they double booked my room....
Business response:
Oh no, LaJuan! We deeply apologize that this happened. We are so sorry that there was a mix up with your booking and that this was your experience. We in no way intended for this to be your experience and apologize that this left you with a bad impression. We will use your feedback to improve for our future guests.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.