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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
The first 11 days was almost a torture. The tenants upstairs are almost having a renovation going on. Until we have reported 2 days before our departure which was addressed on our last day. The spring on our bed broke on one side. The bed is two small for a couple, having my husband developed severe pain on shoulder, neck, and arm for not being able to get comfortable on full size bed for a couple.
Business response:
I'm terribly sorry you experience disturbing noise and did not find the bed uncomfortable. I'm so sorry we disappointed you.
This is the worst hotel I ever stayed in. When I arrived no one at front desk for about 15 minutes, then when they came they act like they were surprised to see guest. The room is horrible, it looks like a collage dorm and not a good college. Went out and then when returned got lock between the outside door and the door leading to hotel keys did not work. Don’t ever send anyone to this hotel.
Business response:
I'm sorry our hotel did not meet your expectations. Thank you for taking time to provide some feedback. We are so sorry we’ve disappointed you and we wish you the best in your future travels.
The staff (Pierre) was rude and inconsiderate to all guests whether in person or on the phone. The GM Lorenzo was also the same. He said he checked the room himself. One towel for 4 guests. Tub still had cleaning solution and the stopper down. No hotel staff on site after hours and no answer for after hours calls. Pierre set us up in a single bed room for 4 people even though our reservation was for 2 beds and he even asked. Do not stay at this hotel. 2nd floor hall smelled like smoke.
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Worst smelling facilities I’ve ever tried to stay at. After being overbooked we had to take a smoking room after returning from dinner we noticed there were no pillow cases on the pillows. To bad because the staff leaves at 10.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels.
Don't believe the hotel descriptions... description on hotel.com was not accurate. i booked a non smoking room, they gave me a smoking, and would not change it. the description also said it had darkening blinds/shades.. no unit had any type of drapery. description said there was a separate sitting area, there was none. they only allowed 2 towels/2 wash clothes for a four person room and you had to turn those in to get a clean one, which in reality, never happened, they didnt have any replacement towels or hand towels when as... read more
Business response:
Thank you for your review. We are so sorry to hear that you had such a negative experience during your stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Overbooked Paid for a room through Hotel.com website. When I arrived at the hotel- they had no rooms and apparently had already turned away 5 other people. All other hotels were sold out.
Business response:
Thank you for sharing your experience. We are so sorry that your reserved room was not available and for the inconvenience. We hope we will be able to welcome you here.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.