This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT COME HERE! A lot of illegal activity goes on at this hotel. Very sketchy.. very poor front desk customer service to words cannot explain.
Business response:
Thank you for your review, Freddie. We are disheartened to see that this is your impression of our hotel. We work diligently to create an environment that is safe and feels like home to our guests. If any type of activities are going on that goes against our guest rules and policies, we do not hesitate to take the appropriate measures to eliminate it. We are so sorry for failing to meet your expectations and will work to improve the level of service that we provide to each guest.
Roach motel Where can I even begin here the room was heavily roach infested, they priced I was charged was almost a 12 dollars difference than what was posted and then. No one to talk to in the mornings or afternoons a certain time or night. If there is a need for immediate assistance. And they charged me 10 dollars to replace my room key even though there was no posted warning of additional charges before check in. I've stayed in a lot of hotels over the years due to work this by far is one of the worst.
Business response:
Thank you for your review, Anthony. We are completely shocked to hear of your concerning claims. We can't tell you how disappointing it is to see that you did not enjoy your stay due to issues with overall cleanliness, front desk hours and billing. We can assure you that our pest control contractor makes routine visits to ensure that there is no such activity, and we will make sure that we follow up as well. We are so sorry for any inconvenience that this caused and hope that all your future travels are wonderful ones.
It was horrible . They had roaches coming out of the bathroom tub and we switched to another room and still had roaches .
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Roach Hotel It was
Business response:
Oh no! We are so disappointed to see that this was your experience, Amy. Our team follows a rigorous cleaning procedure and we are shocked to hear of your claims. We can assure you that we will address this with our pest control provider and housekeeping team for immediate action and resolve. We are so sorry for any inconvenience that this caused and wish you the best in your future travels.
Business response:
Thank you for your rating, Danyelle. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
They shouldn't call it "Suites". It was one of the five worst hotel/motel stay for me. Dusty room, Smelly bed and pillows, bad bathroom,...
Business response:
Thank you for your feedback. We are so sorry to hear that you did not enjoy your time at our hotel and for any inconvenience that was caused to the unpleasant odors and overall cleanliness. We are known for our super clean and spacious suites, and we can't apologize enough that we failed to exceed your expectations. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.