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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Nothing! I had a non smoking room and it smelled like weed. I paid for two nights but I only stayed one, because of the condition. The staff was barely available, I had to wait 2 hours just to check in on a reservation. They told me they didn't offer refunds, so i lost out on 80 bucks. My safety and health is worth more than money. My advice to the public, go with the other other guys!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Looked good from the outside
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Evan. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Dirty places Not recommend for this hotel, the health department of Montgomery, AL need to show up for inspection at this property. Me and my mom seen a lot of cockroaches in bathroom, sink counter, table and floor. I stayed room 216. Very scary.
Business response:
Thank you for your review, Suknirun. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
Business response:
Thank you for your rating, Edith. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
DONT COME HERE! A lot of illegal activity goes on at this hotel. Very sketchy.. very poor front desk customer service to words cannot explain.
Business response:
Thank you for your review, Freddie. We are disheartened to see that this is your impression of our hotel. We work diligently to create an environment that is safe and feels like home to our guests. If any type of activities are going on that goes against our guest rules and policies, we do not hesitate to take the appropriate measures to eliminate it. We are so sorry for failing to meet your expectations and will work to improve the level of service that we provide to each guest.
Roach motel Where can I even begin here the room was heavily roach infested, they priced I was charged was almost a 12 dollars difference than what was posted and then. No one to talk to in the mornings or afternoons a certain time or night. If there is a need for immediate assistance. And they charged me 10 dollars to replace my room key even though there was no posted warning of additional charges before check in. I've stayed in a lot of hotels over the years due to work this by far is one of the worst.
Business response:
Thank you for your review, Anthony. We are completely shocked to hear of your concerning claims. We can't tell you how disappointing it is to see that you did not enjoy your stay due to issues with overall cleanliness, front desk hours and billing. We can assure you that our pest control contractor makes routine visits to ensure that there is no such activity, and we will make sure that we follow up as well. We are so sorry for any inconvenience that this caused and hope that all your future travels are wonderful ones.
It was horrible . They had roaches coming out of the bathroom tub and we switched to another room and still had roaches .
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.