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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had crawling insects
Business response:
Dear Jayme Jhon, Thank you for choosing us. We are sorry for the inconvenience caused, which impacted the overall time with us. Our housekeeping and pest control team is already working to inspect the rooms and provide solutions for the problems. Your feedback is essential. Please allow us another chance to serve you better on your next visit! Sincerely,Hotel Management
Don't stay here. The person at the counter was rude. Told me no room service even getting clean washclothes. There were no amenities in the room like shampoo or even soap. Extremely disappointing. Stayed here once before and this was so disappointing. I will not ever stay at an extended stay america again. Do not stay here.
Business response:
Dear Guest, Thank you for your feedback. Please accept our sincerest apologies for the inconvenience you experienced during your time with us. We are sorry for the issues you had with our front desk staff. We are disappointed to know that our lack of room service was a source of frustration during your visit. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. ... read more
Make sure you have a confirmation number There was an issue with my reservation as in they did not have one for me. They guy was a jerk and would not help me figure it out. It was 10 pm and you could not even figure out where the entrance was to begin with. The property was dirt and run down and like I said the guy was not friendly. I asked him if he could look my name up with my license and he said no. It was not good.
Business response:
Dear Joy, Thank you for your honest evaluation. We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We also apologize for not living up to our commitment to clean, fresh accommodations. Please be assured we will address your issues with the concerned for ... read more
Didn't like the area, the people wandering around outside at night, place was dirty.
Business response:
Dear Douglas, Thank you for sharing your thoughts on your recent stay. The care of our guests is of utmost importance to us. We are very disappointed to read your comments regarding your experience, and we are looking into this matter and appreciate your patience. Please feel free to connect with us directly to discuss this further, as it would be helpful for our growth. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Will never stay here again. Our room and the property were in terrible shape. There was one bar of soap and one mini bottle of shampoo for all of us. No hairdyers. The hotel was out of towels for two days - we did not have any on Saturday or Sunday. No one came to empty the trash. We finally went and got bags ourselves and set the trash outside the door- no one ever came to pick it up our entire stay. The carpets were not vaccumed, the bathroom and kitchen counters were filthy, and the walls and ceilings have dirt and what l... read more
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; please accept our apologies for any housekeeping oversights you experienced. We will share your comments with our team to address this appropriately. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those here for shorter periods, services are available for a minimal fee, and linen exchange is ... read more
It looks nice on the outside but not very clean on the inside. We did find a cockroach by the kitchen and it smelled of weed in the bathroom the whole 3 days we stayed! It is also very run down and needs upgrading.
Business response:
Dear Cherice, We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control; therefore, we will review the issues with the concerned individuals to ensure such matters are not repeated. Moreover, we appreciate your observations about the conditions of our property. We are continuously striving to improve, and we encourage you to try us again so we can deliver the exceptional experience you deserve.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.