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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Make sure you have a confirmation number There was an issue with my reservation as in they did not have one for me. They guy was a jerk and would not help me figure it out. It was 10 pm and you could not even figure out where the entrance was to begin with. The property was dirt and run down and like I said the guy was not friendly. I asked him if he could look my name up with my license and he said no. It was not good.
Business response:
Dear Joy, Thank you for your honest evaluation. We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We also apologize for not living up to our commitment to clean, fresh accommodations. Please be assured we will address your issues with the concerned for ... read more
Didn't like the area, the people wandering around outside at night, place was dirty.
Business response:
Dear Douglas, Thank you for sharing your thoughts on your recent stay. The care of our guests is of utmost importance to us. We are very disappointed to read your comments regarding your experience, and we are looking into this matter and appreciate your patience. Please feel free to connect with us directly to discuss this further, as it would be helpful for our growth. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Will never stay here again. Our room and the property were in terrible shape. There was one bar of soap and one mini bottle of shampoo for all of us. No hairdyers. The hotel was out of towels for two days - we did not have any on Saturday or Sunday. No one came to empty the trash. We finally went and got bags ourselves and set the trash outside the door- no one ever came to pick it up our entire stay. The carpets were not vaccumed, the bathroom and kitchen counters were filthy, and the walls and ceilings have dirt and what l... read more
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; please accept our apologies for any housekeeping oversights you experienced. We will share your comments with our team to address this appropriately. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those here for shorter periods, services are available for a minimal fee, and linen exchange is ... read more
It looks nice on the outside but not very clean on the inside. We did find a cockroach by the kitchen and it smelled of weed in the bathroom the whole 3 days we stayed! It is also very run down and needs upgrading.
Business response:
Dear Cherice, We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control; therefore, we will review the issues with the concerned individuals to ensure such matters are not repeated. Moreover, we appreciate your observations about the conditions of our property. We are continuously striving to improve, and we encourage you to try us again so we can deliver the exceptional experience you deserve.Sincerely,Hotel Manageme... read more
Nothing
Business response:
Dear Bernard, Thank you for reviewing our hotel. We never intend to disappoint our guests in any way, and we sincerely apologize for failing you. We are committed to improving our services and accommodation, and we hope you will revisit us so we can regain your trust.Sincerely,Hotel Management
There is no staff to greet you. Then they sold the rooms even tho we already bokked
Business response:
Dear Keyonna, Thank you for being our guest. We are sorry for your experience on arrival. Please allow us to review the matter so that this lapse in service is never repeated. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.