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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would look for another hotel. Check in was fine. The area in front of the door was dirty and sticky. The room smelled of strong chemical. The walls in the room and bathroom had stains/marks on them. The carpet was dirty with visible items embedded in the fibers. The bedcover beneath the sheet had a dirty spot that showed through the sheet. There was a dead roach in the bathtub. The drywall under the shower head had water damage.
Business response:
Dear dejuan, We deeply apologize for the unsatisfactory experience during your stay. Your feedback regarding cleanliness and maintenance issues is concerning. We're truly sorry for falling short of your expectations. Please know that this isn't reflective of our standards. We take your concerns seriously and will promptly address these issues to ensure a more pleasant environment for our guests. Your feedback is crucial, and we're committed to making improvements. We regret the inconvenience and hope to have the chance to pr... read more
There were roaches everywhere. I didn’t feel comfortable enough to cook anything in there. There were holes in the walls. I’m happy I brought my own blankets so I didn’t have to sleep on those sheets
Business response:
Dear Dejah, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.... read more
This transaction was a disaster. Purchased and paid on Expedia. Showed up to property at roughly 12:30am. Lobby was closed. Had to use a phone outside. It dialed a National number I think. They asked who I was and stated the hostess would be there shortly. About 5 mins later, she showed up. First words out of her mouth were “when did you make this reservation”? The next sentence was “if the night time audit is running, I won’t be able to give you a room”. The third sentence out of her mouth was “I don’t have any rooms availa... read more
Business response:
Dear Doyle, We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you despite the reservation. We understand the frustration and hope you will offer us another opportunity to host you and your family. Sincerely,Hotel Management
Worst place I’ve ever stayed. They hotel was overbooked. So we was given the rooms we booked online. No amenities were available like coffee pots, hair dryers, hand towels, or tissues. We were grateful for toilet paper. No ice machine & or vending were available either. Never again will se stay there.
Business response:
Dear Teri, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. Also, being an extended-stay property focused on guests staying seven or more nights, we offer various in-suite amenities to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do apologize if we did not have some items that you desired. We hope you will consider allowing us a chance to welcome you back and show you the o... read more
Stay away from this hotel! 3:30 check in! Got room at 5:30 missed first of concert we were going to! Not just me, everyone trying to check in. No public bathrooms, was told to go behind dumpsters by staff! Bugs in room!
Business response:
Dear Mark, We are genuinely sorry for any inconvenience and frustrations you encountered upon arrival. We also regret how our staff handled your concerns. Please know what you experienced is unacceptable and not representative of our high service standards, and we are taking corrective measures to prevent future occurrences. We hope you will accept our most sincere apologies for failing to provide you with the seamless stay you deserve. We hope you will allow us a chance to welcome you back and redeem your confidence in our ... read more
Booked a queen room, went to check in and was told the room type was unavailable. They could put me up in another room type for an additional cost. I know it is not the young lady’s fault, it corporate, but if I booked a queen and it’s not available, you are not going to charge me more for a room with two twins.
Business response:
Dear Sean, We appreciate you sharing your thoughtful review. We cannot speak on behalf of the third-party agent responsible for your reservation. However, we genuinely regret the inconvenience caused by the inaccurate booking. Furthermore, we apologize for failing to resolve this to your total satisfaction. We will discuss your feedback internally to see what went wrong and how we can handle such matters more efficiently moving forward. Thank you for being our guest; we hope to show you the exceptional stay you deserve on a ... read more
Front desk staff was no where to be found to check out. Two other groups were waiting to check out before I arrived-office was empty & a pile of key cards left by people who wanted to check out. Pictures of room are deceptive! It’s old, never updated. Was woke at 4:30 AM by lunatic woman in parking lot yelling. Canceled my room for another night. I’ll pay more for peace of mind.
Business response:
Dear Tami, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.