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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This transaction was a disaster. Purchased and paid on Expedia. Showed up to property at roughly 12:30am. Lobby was closed. Had to use a phone outside. It dialed a National number I think. They asked who I was and stated the hostess would be there shortly. About 5 mins later, she showed up. First words out of her mouth were “when did you make this reservation”? The next sentence was “if the night time audit is running, I won’t be able to give you a room”. The third sentence out of her mouth was “I don’t have any rooms availa... read more
Business response:
Dear Doyle, We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you despite the reservation. We understand the frustration and hope you will offer us another opportunity to host you and your family. Sincerely,Hotel Management
Worst place I’ve ever stayed. They hotel was overbooked. So we was given the rooms we booked online. No amenities were available like coffee pots, hair dryers, hand towels, or tissues. We were grateful for toilet paper. No ice machine & or vending were available either. Never again will se stay there.
Business response:
Dear Teri, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. Also, being an extended-stay property focused on guests staying seven or more nights, we offer various in-suite amenities to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do apologize if we did not have some items that you desired. We hope you will consider allowing us a chance to welcome you back and show you the o... read more
Stay away from this hotel! 3:30 check in! Got room at 5:30 missed first of concert we were going to! Not just me, everyone trying to check in. No public bathrooms, was told to go behind dumpsters by staff! Bugs in room!
Business response:
Dear Mark, We are genuinely sorry for any inconvenience and frustrations you encountered upon arrival. We also regret how our staff handled your concerns. Please know what you experienced is unacceptable and not representative of our high service standards, and we are taking corrective measures to prevent future occurrences. We hope you will accept our most sincere apologies for failing to provide you with the seamless stay you deserve. We hope you will allow us a chance to welcome you back and redeem your confidence in our ... read more
Booked a queen room, went to check in and was told the room type was unavailable. They could put me up in another room type for an additional cost. I know it is not the young lady’s fault, it corporate, but if I booked a queen and it’s not available, you are not going to charge me more for a room with two twins.
Business response:
Dear Sean, We appreciate you sharing your thoughtful review. We cannot speak on behalf of the third-party agent responsible for your reservation. However, we genuinely regret the inconvenience caused by the inaccurate booking. Furthermore, we apologize for failing to resolve this to your total satisfaction. We will discuss your feedback internally to see what went wrong and how we can handle such matters more efficiently moving forward. Thank you for being our guest; we hope to show you the exceptional stay you deserve on a ... read more
Front desk staff was no where to be found to check out. Two other groups were waiting to check out before I arrived-office was empty & a pile of key cards left by people who wanted to check out. Pictures of room are deceptive! It’s old, never updated. Was woke at 4:30 AM by lunatic woman in parking lot yelling. Canceled my room for another night. I’ll pay more for peace of mind.
Business response:
Dear Tami, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Room had crawling insects
Business response:
Dear Jayme Jhon, Thank you for choosing us. We are sorry for the inconvenience caused, which impacted the overall time with us. Our housekeeping and pest control team is already working to inspect the rooms and provide solutions for the problems. Your feedback is essential. Please allow us another chance to serve you better on your next visit! Sincerely,Hotel Management
Don't stay here. The person at the counter was rude. Told me no room service even getting clean washclothes. There were no amenities in the room like shampoo or even soap. Extremely disappointing. Stayed here once before and this was so disappointing. I will not ever stay at an extended stay america again. Do not stay here.
Business response:
Dear Guest, Thank you for your feedback. Please accept our sincerest apologies for the inconvenience you experienced during your time with us. We are sorry for the issues you had with our front desk staff. We are disappointed to know that our lack of room service was a source of frustration during your visit. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. ... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.