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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bathroom wasn’t s
Business response:
Dear Kayla, We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We apologize if we were not successful in providing this for you. We are grateful for your patience and hope you will reconsider staying with us again the next time you are in the area. We wish you safe travels!Sincerely,Hotel Management
This is one of the worst places to stay. It was a late day booking for an unexpected overnight stay, unfortunately a HUGE mistake. In spite of it being a non-smoking facility, there was a heavy smoke and pot stench throughout the property. The room was not cleaned well - small dead roaches in the cabinets, urine on the toilet rim, spots on the bed cover, and unclean floor. The bed was more of a roll-away, and definitely not comfortable. I would have been more comfortable sleeping in my car. I'm glad I brought my own pillow a... read more
Business response:
Dear Bobbie,We appreciate your valuable feedback regarding your recent stay with us. Our commitment is to ensure that every guest enjoys a clean and comfortable environment, like a home away from home, while traveling. Therefore, we sincerely apologize for any shortcomings you may have experienced. Your concerns will be addressed promptly, and we are truly grateful for you bringing this to our attention. We hope to have the opportunity to welcome you back so we can provide you with the experience you deserve.Sincerely,Hotel ... read more
WORST HOTEL EVER !! The first room we were given was disgusting, The smoke smell made us both gag... What happened to SMOKE FREE?? NOT HERE... Dead cockroaches in the halways... Second room... Bath/shower was dirty and moldy, sheets were dirty and stained, smelled like urine.. Outside garbage was over flowing.
Business response:
Dear Kevin,We sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of the high standards we strive to maintain, and we deeply regret the discomfort and frustration this caused. Please know that cleanliness and guest comfort are of utmost importance to us. We have shared your feedback with our team so that we can address these concerns promptly and improve our services. We hope you will consider giving us another opportunity to provide you with a more pleasant stay in the futu... read more
Terrible rooms were dirty and smelly. Had to change rooms it smelled so bad. Office personal older one was nasty and had an aditude. It does not matter how cheap the rooms are I will never recommend extended stay to anyone.
Business response:
Dear Joseph, We sincerely apologize for the condition of your room and the experience you had with our staff. The issues you described are unacceptable, and we understand how frustrating this must have been. We strive to provide a clean and welcoming environment, and we regret falling short in your case. Please know that we are addressing your concerns with our team to improve our service and standards. Your feedback is important to us, and we hope to have the chance to provide you with a better experience in the future.Sinc... read more
Started with a strange exp at the front desk. She acted so strange, my 14 yr old son burst out in inappropriate laughter. She propped her palm on her face, pushing up her nose, then handled my CC and paperwork. We both laughed when walking into the room. It was disgusting! I took off my shoes, and my feet immediately became black. Lots of debris on the floor- there is no rug. There was a bug on the toilet and a roach in the tub. The TV didn’t work. We just went to sleep, tried not to think about it and hightailed it as soon ... read more
Business response:
Dear Irene, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience clean and comfortable accommodations with well-maintained facilities along with exceptional service. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We... read more
Do not, and I mean, do not book a room at this place he is completely and utterly filled with nothing but roaches and other insects. The staff is completely and utterly rude. If you have any issues, they gonna tell you that it’s not their problem and that you have to contact extended stay corporate my experience was horrible. Save yourself and drive past this hotel.
Business response:
Dear Kiyani, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Therefore, we sincerely apologize that this was not your experience. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. In addition, we are carefully reviewing our housekeeping team to ensure that our rooms consistently meet the highest standards of cl... read more
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.