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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled musty and dirty throughout the entire building. Kitchen counter had not been cleaned before we checked in.
Business response:
Dear Gregory, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Not clean Not a very clean room, floors were dusty and there were roaches. Very hard bed.
Business response:
Dear Natalia, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and b... read more
There is a lot to say about this hotel. I have traveled the world and lived in a third world country for a number of years. This property is just gross. 1. It STINKS. The vestibule, the first floor, elevator, third floor, and room each have a their own unique foul odors. 2. There was unusable, broken furniture in our room. 3. Every place that I saw: first floor, elevator, third floor, and room were filthy. Dirt caked on the floors, sticky spills in the hallways, bits of litter on the floors. We went to a nearby dollar store ... read more
Business response:
Dear Angela, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every ... read more
There were roaches. I killed five. That's five to many for me
Business response:
Dear Rebecca, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for ... read more
Dirty, unsafe place
Business response:
Dear Caroly, Thank you for your feedback. We regret that your experience fell short of expectations. Cleanliness and safety are top priorities, and we are committed to maintaining high standards. We would like to address your concerns more thoroughly and ensure we make the necessary improvements. Please reach out to us directly so we can better understand and resolve the issues you encountered. Your comfort and safety are important to us.Sincerely,Hotel Management
I am utterly shocked and disappointed by the experience my friends and I had at this hotel. We had booked three rooms for ourselves and two other families traveling with us, expecting a smooth and relaxing stay. Instead, what we encountered was nothing short of a nightmare. To begin with, one of the rooms was not ready at 4:30 PM, which is already an hour and a half past the check-in time. We received a call at 5:30 PM saying the room was finally available, but by then, we were already on an excursion and couldn't return to ... read more
Business response:
Dear Renata, Thank you for taking the time to share your experience and concerns about your recent stay. We are incredibly sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will take the necessary steps to addre... read more
Me gustó la propiedad el ambiente tranquilo la seguridad, limpieza y es muy acogedora. El equipo de trabajo también muy bueno excepto por mi experiencia con la recepcionista que cuando fui a extender para dos días más me maltrató mi me gritó muy mal educada y agresiva. Lo cual no hice y me fui para otro hotel.
Business response:
Dear Suany, Thank you for taking the time to provide feedback about your recent stay. We are genuinely pleased to note the positive aspects of our hotel that you highlighted. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. As a team, we strive to provide respectful and attentive service to all our guests. Therefore, we regret the unpleasant experience you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. W... read more
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.