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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed in many places across the world and this place was worse than anything I’ve ever stayed in. If you wanted to somehow prep yourself for jail, this place would probably be perfect. Please do yourself a favour and do not stay here. Also Expedia I need my money back. I got there and after getting to my room with no soap and spiders in the bathtub and sink I had to leave.
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly concerned to learn about the condition of your room and how it impacted your stay. What you described falls well short of the standards we aim to provide. Your comments regarding cleanliness and missing amenities are being taken seriously. Many of our guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Additionally, if your reservation was made through a third-par... read more
Totally disappointed I have stayed at many extended stay just had a refrigerator and some type of stove top not really a stove no equipment to cook with not even a glass or a paper cup to drink something out of everything was empty. Why have a kitchen that is totally useless, the mattress was awful, but let’s talk about the cockroaches!!!!!! Totally unacceptable though I can’t understand when you have, 32 apartments on each floor and you have four floors that’s a lot of people! The night person that works until 10. She was g... read more
Business response:
Dear Guest, Thank you for sharing your thoughts. We're genuinely sorry to hear that your recent experience did not reflect the standards we aim to provide. A well-maintained space and a comfortable environment are essential, and it’s disappointing to learn that these expectations were not met. Our Select Suites brand focuses on providing comfortable, apartment-style accommodations at value-driven rates. While our kitchens come equipped with essential appliances, guests have the flexibility to bring or purchase their preferre... read more
The room was in very poor condition upon arrival. There were roaches visibly crawling throughout the space, and the bathroom appeared to have not been cleaned. Used soap bars and a used razor were left in the shower, which was unacceptable and unsanitary.
Business response:
Dear Guest, We would like to extend our sincerest apologies for the condition of your room upon your arrival. The situation you encountered is entirely unacceptable and falls significantly short of the standards we strive to maintain. Our pest control provider routinely services our hotel to ensure a pest-free environment; however, we will promptly address this issue with them to ensure they are implementing all necessary measures to prevent any future occurrences. Furthermore, we will communicate your feedback to our housek... read more
Ultimate algunos hoteles and perdido el estándar dela limpieza pero esté huele pipi de perro ay cucarachas creo que si mejora la limpieza sería bueno mi primera vez aquí para pasar una noche está bien pero nolo recomiendo
Business response:
Dear Guest, Thank you for selecting our hotel for your accommodation. We are dedicated to delivering the highest standards of comfort and cleanliness to our guests, and we regret to learn that we did not meet your expectations during your stay. Please accept our sincere apologies for any inconvenience this may have caused. We take your concerns seriously and are implementing the necessary measures with our housekeeping department to address the issue. We hope you will consider staying with us again in the future, as we aim t... read more
The rooms walls were dirty And to get clean sheets, wasn’t the best
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure a higher level of cleanliness and guest satisfaction. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Upon entering the lobby, was a very strong nasty odor. My room had roaches in the bathroom and dinette area. The refrigerator was old and smelled. My bed was horribly uncomfortable.
Business response:
Dear Eddrick, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Horrible Extended stay experience First & last time I’ll ever stay at an Extended stay hotel. Horrible. I travel extensively and this place was worst. Smelled bad. Cigarette butts on floor in elevator. No cups for brushing teeth. No types of utensils or dishes you would expect at an extended stay. What is stove for? No paper towels or tissues. Bed looks like a cot.Indigent people hanging around building
Business response:
Dear Luba, Thank you for your feedback. We are truly sorry that your stay did not meet expectations. Cleanliness, comfort, and providing essential amenities are priorities for us, and we regret that we fell short during your visit. We understand how frustrating it is when expectations for an extended stay aren’t met, and we will be addressing these concerns with our team to improve our standards. Your experience matters to us, and we appreciate you bringing these issues to our attention. We hope you’ll reconsider and give us... read more
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.