Extended Stay America Select Suites - Ocala

Business response:

Dear Lynn, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We take cleanliness and pest control very seriously, and we are actively addressing the issue you encountered. Our team is committed to ensuring all our guests have a comfortable experience. We hope to regain your trust and welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Allyson, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. We understand that this is not the experience that our guests expect and deserve, and we are committed to rectifying the situation immediately. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can pr... read more

Business response:

Dear Douglas, We strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service unsatisfactory. We apologize for any inconvenience during your visit and will follow up accordingly. Our goal is to provide a stay that exceeds our guests' expectations, as they deserve nothing less, and we appreciate your constructive feedback.Sincerely,Hotel Management