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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room looked like it was never cleaned the floors what never swept or mopped and the sheets and pillows had stains I was not happy and there was no soap for my hair I had to go buy me some and the room stinked like wet socks and our room window was opened on top of that I told the front office and they told me that they would talk to there manager and I haven’t got a call back it’s like they don’t care I want my money back I am not happy at all I will never come to this place again
Business response:
Dear Destiny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Everything was filthy
Business response:
DearJenifer, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,HotelManagement
Moldy weed-like smell Moldy and weed-like smell. The window was not closed. Only two towels for 4 persons. The phone didn't work. No way to call the Front desk. There was no one to be reached at night. We checked out without staying.
Business response:
Dear Mei-Ju, Thank you for the feedback. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
This place was nasty, the staff (Patricia) was rude and didn't try to elevate the situation. People hanging in doorway of entrance smoking and being loud which will give you a feeling of it being undafe
Business response:
Dear Shyrl,We sincerely regret that your experience did not meet your expectations. Your comments about the cleanliness and staff conduct have been noted, and we will address these issues with our team to ensure improvements. We understand how important a safe and welcoming environment is to our guests, and we are committed to enhancing our hotel experience. Once again, we apologize for the inconvenience you experienced and are grateful for your patience. We hope you will give us another chance to provide you with the except... read more
Guests in the lobby speaking a foreign language with visible gun holsters, unfriendly staff and best of all, we got the room and saw at least 10 cockroaches and bugs roaming around. The room clearly had not been cleaned in weeks or months. We took pictures. Hair everywhere, disgusting kitchen and bath. There was a roach freshly smashed on the wall and we smashed a few more. Unbelievably gross. Third-world country experience. How can this lack of hygiene pass any health inspection? No apology from the unfriendly staff. Forced... read more
Business response:
Dear Nicolas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Absolutely nothing the staff was one of the worst ones i have ever seen. I dont recommend this hotel at all
Business response:
Dear Juan,Thank you for sharing your experience. We sincerely apologize for the level of service you received, as it did not meet the standards we aim to uphold. Your feedback regarding our staff’s attentiveness is valuable, and we are committed to addressing it with urgency to improve the guest experience. We appreciate your comments and regret that your stay was disappointing.Sincerely,Hotel Management
Staff rude
Business response:
Dear Amaury, Thank you for letting us know about your stay. Our team strives to provide excellent customer service to all our guests, and we are sorry if we fell short of our usual standards. We have taken appropriate action to ensure that this does not happen again. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.