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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is nice. But after checking in and going to our room it was very dirty. The bed, pillows and sheets were all stained yellow. Room floor, bathroom floor and bathtub/shower floor were all dirty. Kitchen area not clean at all, there were cigarette ashes in the refrigerator. Trash inside cabinet. Room also smelled like someone was smoking in there. I would say that someone needs to go in there and do an inspection.
Business response:
Dear Lori, Thank you for your feedback about your stay with us, and we sincerely apologize for the various housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Since... read more
You get what you pay for Very unsafe and dirty. Dank and musty smell, fridge was so dirty outside, bathroom tub was crack and peeling, shower in disrepair, bed noisy, roaches everywhere, front attendants never available, cigarette butts everywhere, noisy and disrespectful occupants/tenants and went to front desk but unavailable, phone not working at our room. Needing towels but front desk close. I feel like its the place for homeless people who needed place. I will never go back there. Disappointed because picture online loo... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and service concerns during your time with us, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel ... read more
Room Wasn’t clean and ready to check In at 3
Business response:
Dear Cindy, Please accept our apologies for the poor service you have received and for the problems you encountered. We know a first impression is essential, and what you experience is different. We also apologize for any disappointment with our suite's cleanliness. Our team is already at work to check and correct them. Give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Not the cleanest. Dirty walls and shower and sheets
Business response:
Dear Karen, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable suites is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that ... read more
Checked in late at 8:30 pm Very tired went to bed Woke up early discovered it was roach infested Left immediately No one at front desk Call their number explained roaches and did not want to stay there next night They said we would clear it with front desk after 10am Talked to front desk We were told we would have complained when we first checked in Told them we went immediately went to bed She said she would have to contact her manager and would call back but never did Called back 4 times and could not get anyone at front d... read more
Business response:
Dear Robert, Thank you for being a guest at our hotel and sharing your concerns. We were sorry to read about the inconveniences you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize that a management member has yet to contact you. Please reach out to us directly, and we will be happy to address your concerns. Thank you, an... read more
Choose wisely The receptionist was SUPER friendly. The hotel was NASTY! IT had a horrible smell inside the room and in the hallway. The bed was very tiny. The luggage trolly was falling apart I has to put it back together multiple times before getting to my car. It was a scary time at night. Very unsafe feeling
Business response:
Dear Christina, Thank you for sharing your feedback and acknowledging the friendly service provided by our associate. We are sorry about the issues you faced and apologize for not meeting your expectations and our high standards. Your comments have helped us identify areas for improvement, and we will take appropriate action. We hope to show you the exceptional experience we are known for during your future visits.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.