Extended Stay America Select Suites - Ocala

Business response:

Dear Yaakov, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will follow up with our housekeeping staff to ensure we prepare each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management 

Business response:

Dear Therese, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for appreciating our hospitality, and we hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management 

Business response:

Dear Abi, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Michael, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Christopher, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management 

Business response:

Dear Jerald, Thank you for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. So, we are sorry for not meeting these expectations and for the inconvenience you experienced, resulting in your earlier departure than planned. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management 

Business response:

Dear Laura, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management 

Business response:

Dear Artur, Thank you for reviewing your stay with us. We are very disappointed to hear about the cleanliness concerns you experienced. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Man... read more