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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty the microwave was not clean the TV didn't work after supposedly they fix it. When i mentioned that the TV doesn't work again the staff had an attitude like i am lying because " they just fix it " and didn't bother to check. It was a horrible experience!!!!
Business response:
Dear Shavit, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring well-maintained and clean rooms for all guests, and we will ensure this is addressed appropriately. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of... read more
I had a late check in. The attendant gave me keys and closed the desk up, the door to access elevator (right by the desk) wouldn’t open. Instead of opening the door for me, he made 2 women walk around the building alone to find another door that would open with the key. He was just standing by the elevator and the door that wouldn’t open when I got to it. I requested a room with two beds, I got one full sized bed.
Business response:
Dear Vicky, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to our city.Sincerely,Hotel Management
Roaches in the room My wife, 2 small children amd I checked in. Went to room luggage in tow. Opened the door, turned the lights on and were greeted by several cockaroaches on the counter top. Closed the door and left. Informed the fr9nt desk and was told exterminators come weekly. I was told i was issued a refund, however i have not seen that in my account yet.
Business response:
Dear Jose, We are genuinely sorry for the issues that impact your stay with us. We valued every guest and wanted them to have an outstanding experience during their stay. What you experience is unacceptable, as we always strive to maintain the highest level of cleanliness and ensure each room is clean for our future guests. Thank you for the feedback; we will follow up to determine how we can enhance our service to our guests in the future. Please bear with us regarding the refund, as it takes about 15 business days. While w... read more
Disgusting! Filthy! There are no words to describe the disappointment when we arrived! Linens were dirty, room was dirty, bathroom dirty and then there were bugs and cockroaches all over the room. There were cops outside! We checked in and we checked out in 30 min! We arrived around midnight with a baby and a toddler and then we had to find another hotel for the night.
Business response:
Dear Shpendi, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Unsafe, rude staff, unsanitary, thieves They took my cash and threatened to call the police if I didn’t leave after housekeeping verbally assaulted me and the desk clerk pocketed my money. I have never been treated so horribly in my life. Was denied fresh towels 2 days in a row. And ended up being displaced due to them taking my cash and then hiding in the back room in an effort to not refund my monies. Vagrants hanging in parking lot all hours of the night. Building not secure. Exterior doors don’t lock. Elevator makes bang... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
There were bugs everywhere. There was a cockroach in the cabinet. Bugs on the floor, bed, and night stand. We left immediately.
Business response:
Dear Dawn, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our com... read more
Cockroaches everywhere!
Business response:
Dear Michael, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay. Therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.