This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole hotel smelled like cigarettes including my room, which was supposed to be smoke free. Property not well kept up with. The bathroom had holes in the tub and there was a stain on my blanket.
Business response:
Dear Spencer, Thank you for your feedback. We have strict policies prohibiting smoking in some areas. Therefore, we appreciate you bringing this to our attention so we can address it appropriately. We typically receive wonderful feedback regarding our property and our guest rooms. Therefore, it is disappointing to know we did not leave you with a favorable impression. We will certainly make improvements in the areas you found to be unsatisfactory. We hope you will reconsider a future stay, as we would welcome the opportunity... read more
Room was very dirty. Found cockroach’s in the room
Business response:
Dear Warren, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Ma... read more
I do not want to complain as the single employee working was working very hard and doing her very best, and she was very polite and courteous. She could not do everything herself. We could not check in until 8 pm as she was still trying to get her rooms clean, i had other things to do so it was ok. There were roaches in the room, the bathroom sink- an undermount was hanging. People staying there- someone vomited out in the hallway- not the facility fault. You need more staff, but also understand that is a national problem in... read more
Business response:
Dear Sonja, Thank you for taking the time to write a review about your recent stay. We are sorry that we did not meet all of your expectations. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We are happy that our staff took good care of you, so we hope you will consider staying with us again to provide you with the seamless stay you deser... read more
We were turned away with no where to go because they were overbooked. I heard the front clerk say they were negative 11 people.
Business response:
Dear Guest, Thank you for taking the time to post your review. We were disappointed to read about your experience and apologize for the inconvenience upon arrival. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Disappointed Car alarms went off all night, there were people in the stair way. Stair way had beer cans laying around. Elevator was broken so you had to use the stair well.
Business response:
Dear Guest, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
First I pulled up to see shall we say working women out front. Then it was so bad I had to ask if the room was decent. When I walked in the room there was stuff all over the floor, stained bedding, dried food all over the counters and a filthy bathroom. I turned around and walked right out. I was issued a refund due to no other rooms available because it was Daytona weekend.
Business response:
Dear Carolyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Was not clean
Business response:
Dear Edwin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
The outside facade was clean, however, the check-in 'lobby' was like a prison, the overall facilities were FILTHY. Cheap tiled floors were dirty, the room itself was disgusting. The bed looked as though someone had slept on it; the shower had HAIRS all over the walls, the floors were dirty - you could see the dirt and dust, THEN THERE WAS A COCKROACH on the counter. With the amount of traffic by the other guests, this appears to be a place where homeless people live and because we didn't feel safe, we left and went to anothe... read more
Business response:
Dear Carlos, Thank you for reviewing your experience. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us; we regret not meeting these expectations. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
This was a bad experience ! Room never cleaned , especially the bathroom sink and toilet , no towels in room . Roaches , stains and dirty sheets , floor had food and filth along with in the hall ways .
Business response:
Dear Polly, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We are working with our housekeeping managers to prevent this from happening again and hope for another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.