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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean better
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Worst hotel I’ve ever stayed in. Dirty room, dead cockroach in kitchenette. Dirty handprint on shower wall. Looks like room was never cleaned. People smoking and arguing in hallway. I wanted to leave but my husband was too tired to go.
Business response:
Dear Lisa, Thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Also, we are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of... read more
Worst experience of my life. •Cockroaches everywhere •Dirtiest room, crumbs everywhere •pee under the toilet seat •BLOOD on the “blanket” •Dog pee and trash all in the hallways •noises all night •creepy people lingering around cars all night This place needs to be torn apart and rebuilt, absolutely disgusting
Business response:
Dear Samantha, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Mana... read more
Travelers beware. Customer service is horrible, roaches, dirty, old property. Very noisy all the time, could sleep and hard beds
Business response:
Dear Jason, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so we can provide you with a better experience.Sincerely,Hotel Management
Nothing at all about this hotel is even acceptable even for free and they are very pricey all because you have a worthless kitchette. Worst part of this place is staff not only are they improperly trained or unable to grasp their positions responsibility all around. The bigger blonde front desk lady is not only a bit*h and completely unprofessional she is also racist and should not have employment anywhere dealing with people. She actually told me after long argument about the fact i had been staying there for 2 days prior t... read more
Business response:
Dear Kala, Thank you for choosing us and for posting your comments. We want every guest to be treated respectfully and for authentic, friendly service. Therefore, we sincerely apologize if this was not your experience. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we wish you all the best with your travels.Sincerely,Hotel Management
I did not stay I was given a dirty room linens were not changed bathroom was not cleaned kitchen was not cleaned and floors were caked in mud! I had to drive back without staying overnight because they said they could not fix the issue because they had no cleaning staff! Very bad people hanging out in check in area and outside the building. I will never book a Extended Stay again!
Business response:
Dear Dael, Thank you for posting your comments. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.