Extended Stay America Select Suites - Odessa

Business response:

Dear KEVIN,Thank you for taking the time to provide your feedback regarding your recent stay at our motel. We appreciate your rating and are glad to hear that your experience was satisfactory.At Extended stay America, we are committed to providing a high level of service and comfort to all our guests. Your comments are invaluable in helping us identify areas for improvement. If you have specific suggestions on how we can enhance your experience, please feel free to share them with us.We hope to have the opportunity to welcom... read more

Business response:

Dear Veronica,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn’t fully meet your expectations. We appreciate your input and would love to know more about how we can improve.Please feel free to reach out to us directly at Front Desk or on this number 4323336660. We hope to have the chance to provide you with a better experience in the future.Best regards,AnuGeneral ManagerExtended Stay America, Odessa. 

Business response:

Dear Gema,Thank you so much for your wonderful five-star rating! We're thrilled to hear that you enjoyed your stay with us at Extended Stay America. Your feedback means a lot to our team and motivates us to keep providing excellent service.We look forward to welcoming you back on your next visit!Best regards,AnuGeneral ManagerExtended Stay America, Odessa. 

Business response:

Dear Twyla,Thank you so much for your wonderful five-star rating! We're thrilled to hear that you enjoyed your stay with us at Extended Stay America. Your feedback means a lot to our team and motivates us to keep providing excellent service.We look forward to welcoming you back on your next visit!Best regards,AnuGeneral ManagerExtended Stay America, Odessa. 

Business response:

Dear Joshua,We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to our team and motivates us to keep delivering great experiences.We hope to welcome you back soon! 

Business response:

Hello Richard,Thank you for the great feedback on your most recent stay. We are so glad you enjoyed your time with us. Thank you for choosing the Extended Stay America.We look forward to welcoming you again soon. 

Business response:

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning and the lack of toilet paper. This is not the standard of service we aim to provide.We appreciate your constructive comments and will address these issues promptly to ensure a more comfortable stay for future guests. Should you choose to stay with us again, we will do our best to provide you with a better experience.Thank you for bringing this to our attention. 

Business response:

Thank you for your amazing review, Caleb! 

Business response:

Thank you for your wonderful review! We're delighted to hear you enjoyed our in-house kitchen. Your feedback will be shared with our staff. We look forward to welcoming you back soon!